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Telepresence Room Kit - No sound output from soundbar

ahenry15
Level 1
Level 1

Hi experts,

 

I'm setting the room kit with an epson project (EB-2255U) and LG TV. Both via HDMI.

Everything is in order except that the sound output from the EPSON projector and TV instead of the soundbar.

 

I've login to the web console under Audio - Output - HDMI 1 mode (OFF), InternalSpeaker Mode (ON).
However the sound still comes out from EPSON and LG.

 

Any advices on how to output all sound sources from the soundbar?

 

 

 

 

7 Replies 7

ahenry15
Level 1
Level 1

Hi experts,

 

Any updates on the above?

What codec are you using and what SW version? You mentioned Room Kit - but there is no audio output HDMI on the standard Room Kit, it's internal only. Plus or Pro?

 

 

 

Dear Patrick,

 

We are using the Cisco Webex Room Kit Plus.

Codec : CS-Codec-Plus

Tablet : CS Touch 10 V04
Quad Camera : CS-Quad Cam V01

 

How do we check the SW version number?

ahenry15
Level 1
Level 1

Hi Patrick,

 

We are using ce 9.13.0 990355df13a 2020-06-12 for the software version.

ahenry15
Level 1
Level 1

Hi Patrick,

 

There are video and sound output.

However the sound outputs from the projector or tv instead of the quad camera soundbar.

Make sure you have the Audio Input "ARC 1 Mode" set to On, as the codec uses the ARC channel of the HDMI connection to send the audio back to the QuadCam. 

You should then be able to turn the Output HDMI 1 Mode to Off to stop the audio going to the Projector/TV.

Wayne
--
Please remember to mark helpful responses and to set your question as answered if appropriate.

Hi Wayne,

 

The "ARC 1 Mode' has been set to on and HDM1 Mode to Off.

We are still unable to output the audio from QuadCam sound bar.

 

Are there any sequence on how we turn on the equipments?

Example on the Quadcam followed by Encoder. Lastly the Projector/TV?

We did that and also encounter the same problem.

 

Thank you.

 

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