Telepresence Server & Telepresence Conductor Upgrade

ln33147 · ‎10-07-2019

Dears,

We will be upgrading our Telepresence Conductor from version 4.2 to version 4.3.6 and our Telepresence Server from 4.3 to 4.4.

Could you please advise which server needs to be upgraded first and how to get a new Release Key for the Telepresence Conductor.

Thank you in advance.

Lara

JFerello · ‎10-07-2019

You will not need a new release key for either, if they ask for a release key during the upgrade, just copy and paste the existing one. It does not matter which you upgrade first, they are not software dependent to each other.

Thanks,
Justin Ferello

ln33147 · ‎10-09-2019

Thank you Justin for taking the time to respond.
Could you please advise where we can get the existing one.
Thank you,
Lara

JFerello · ‎10-09-2019

On the Conductor, the "current" release key should be on the upgrade page.

Thanks,
Justin Ferello

ln33147 · ‎10-10-2019

Hello Justin,

Thank you.

Could you please advise on the downgrade procedure, if needed.

Thank you,

Lara

PJMack · ‎10-11-2019

Downgrading is the same as upgrading - you're just installing "new" software. Whether you are going to a newer or older version doesn't change the process.