TelePresence TX9200 conference call drop

Wei Li · ‎11-15-2012

Hi all

Now i am facing a problem with TX9200 call drop. When I call a conference bridge number, after few minutes or one hour, the call was dropped and the center display shows "Call Dropped - Contact Help Desk For Assistance", even there is no any other site to join the call. But if I directly to call the other site, the call wasn't dropped. the conference bridge we are using Cisco TelePresence Server MSE 8710.

I already swap the codec and the issue again. Sometimes left codec error cause the call drop, sometimes right codec or center codec.

The ERROR log as below:

2012-11-07 01:06:59: ERROR Call ended due to module reset. Module restarted.

2012-11-07 01:06:59: ERROR Invalid video encoder/decoder checksum detected (Left codec)

2012-11-07 01:06:59: ERROR Call ended due to module reset. Module restarted.

2012-11-07 01:07:06: ERROR Media service restarted on the Center codec

2012-11-07 01:07:21: ERROR Media service restarted on the Left codec

2012-11-07 02:29:21: ERROR Call ended due to module reset. Module restarted.

2012-11-07 02:29:21: ERROR Invalid video encoder/decoder checksum detected (Right codec)

2012-11-07 02:29:21: ERROR Call ended due to module reset. Module restarted.

2012-11-07 02:29:28: ERROR Media service restarted on the Center codec

2012-11-07 02:29:55: ERROR Media service restarted on the Right codec

2012-11-07 02:29:55: ERROR Call ended due to module reset. Module restarted.

2012-11-07 03:09:20: ERROR Media service restarted on the Center codec

2012-11-07 03:09:28: ERROR Media service restarted on the Presentation codec

Wei Li

CCIE#23939 (R&S/SEC/SP/VOCIE)

Rafal Szeremeta · ‎11-15-2012

Hi Andy

What about P2P calls, same issue or only when you dial TSP?

Cheers!

Rafal

Wei Li · ‎11-15-2012

Hi Rafal

P2P calls no issue, i tested the call from our site to US site directly continued about 3 hours plus, no call drop, i can see the touch 12 the status, 0% packet loss.

I checked from TX9200 GUI call statistic and logs, no any error message.

Wei Li

CCIE#23939 (R&S/SEC/SP/VOCIE)

Rafal Szeremeta · ‎11-15-2012

Got you!

So its only happen when you call bridge number TSP. All those crashes happen only when you on the call with bridge?

Never when TX is idle or in P2P call?

What is the exact call flow and software versions of all devices involved (CUCM, VCS, TPS, etc.)

Rafal

Wei Li · ‎11-15-2012

Hi Rafal

yes, it happen just call bridge number, never happen when TX is idle or P2P call.

CUCM 8.6

Telepresence server MSE 8710

VCS im not sure

Wei Li

CCIE#23939 (R&S/SEC/SP/VOCIE)

Rafal Szeremeta · ‎11-15-2012

Andy,

We need exact version for all devices as we need to check it against matrix:

http://www.cisco.com/en/US/docs/telepresence/cts_admin/1_9/compatibility/cts_compatibility_1_9.html

Rafal

Wei Li · ‎11-20-2012

Hi Rafal

i got the version as below:

CUCM 8.6(2a) SU2

CTMS 1.7.0

CTS-Manager 1.7.5

wei li

CCIE#23939 (R&S/SEC/SP/VOCIE)

Rafal Szeremeta · ‎11-20-2012

Hey Andy

What about TPS and VSC? We need version for all devices involved in call flow.

Thanks

Rafal

yamenmjendel · ‎05-22-2014

Hi Andy,

do you have resolved the problem? I have the same issue with TX9000 (version TX6.1.2) connected to CUCM v9.1.2. The call is also dropped direct after the connection:

2014-05-22 14:47:19: INFO Main Video negotiated Frame Rate is 30fps.
2014-05-22 14:47:19: INFO System restart requested by Call Control Manager
2014-05-22 14:47:20: INFO Connected to 12821477
2014-05-22 14:47:22: INFO Negotiated Media Configuration: LTRP: Enabled GDR: Enabled High Profile: Disabled Cabac: Disabled
2014-05-22 14:47:22: INFO Endpoint used protocol MUX version 8 for this call
2014-05-22 14:47:22: INFO The presentation has been negotiated to 30 & 5 FPS
2014-05-22 14:47:23: INFO BFCP Status: Negotiated
2014-05-22 14:47:23: INFO The Call is secure.
2014-05-22 14:47:23: INFO Main display: Stop displaying mute icon
2014-05-22 14:47:23: INFO The Call is secure.
2014-05-22 14:47:24: INFO Left Encoder Resolution is: 1280x720.
2014-05-22 14:47:24: INFO Right Encoder Resolution is: 1280x720.
2014-05-22 14:47:24: INFO Bandwidth Negotiated: Local Bandwidth/Remote Bandwidth/Negotiated Bandwidth=4000000/2362500/2362500, Presentation Bandwidth=4000000, # of displays=3, Remote Topology=1
2014-05-22 14:47:24: INFO Left Encoder Resolution is: 1280x720.
2014-05-22 14:47:24: INFO Right Encoder Resolution is: 1280x720.
2014-05-22 14:47:26: INFO Main Video negotiated Frame Rate is 30fps.
2014-05-22 14:47:27: INFO Connected to 12821477
2014-05-22 14:47:27: INFO Main display: Stop displaying mute icon
2014-05-22 14:47:28: INFO BFCP Status: Negotiated
2014-05-22 14:47:29: INFO Center Encoder Resolution is: 1280x720.
2014-05-22 14:47:29: INFO Left Encoder Resolution is: 1280x720.
2014-05-22 14:47:29: INFO Right Encoder Resolution is: 1280x720.
2014-05-22 14:47:29: INFO CTS is in an interop call and is not using TIP or MUX.
2014-05-22 14:47:29: INFO Bandwidth Negotiated: Local Bandwidth/Remote Bandwidth/Negotiated Bandwidth=4000000/8500000/2362000, Presentation Bandwidth=0, # of displays=3, Remote Topology=0
2014-05-22 14:47:29: INFO Main display: Stop displaying mute icon
2014-05-22 14:47:29: INFO The Call is non-secure.
2014-05-22 14:47:31: ERROR Call ended due to module reset. Module restarted.
2014-05-22 14:47:31: ERROR Call dropped due to incoming media issue ((null) codec)
2014-05-22 14:47:31: INFO Local call disconnected
2014-05-22 14:47:31: ERROR Call ended due to module reset. Module restarted

I am using conductor version X.2.3 and telepresence server on MSE8710 version 3.1.(1.95).

I will be thankful if you can share more details.

Best regards