Third Party Endpoint fail to call CTS 3010

[Mohd. Hidzwan Tamrin]

Hi All,

Im currently working on a POC with this 3rd part endpoint. The scenario going on is, this 3rd party endpoint want make a H.323 point-to-point call to CTS 3010 registered to CUCM v8.6. But the call never reach the CTS, does this has anything to do with TIP?

Previous scenario we tested was:

1. 3rd party endpoint H.323 point-to-point to EX60 - SUCCESS
2. 3rd pary endpoint H.323 multi-point to MSE - SUCCESS

Looking forward for opinion from you guys based on your experience dealing with 3rd party endpoint integrated with TP.

Regards,

Hidzwan

[Tyler Wilkin]

Hi Hidzwan,

Do you have the full call path for this scenario from end to end?

The CTS won't support an H.323 call directly, is a VCS interworking this call?

What is the 3rd party endpoint we're using?

Can we make a SIP call that succeeds?

We'll probably need to get logs along the call path to see where the signalling isn't working if it's not getting to the CUCM.

Tyler

[Mohd. Hidzwan Tamrin]

Dear Tyler,

First of all, thanks for your reply.

Here is my response to your reply;

• Do you have the full call path for this scenario from end to end?

        - Don't understand this, is it something i can generate from anywhere to get the call path?

• The CTS won't support an H.323 call directly, is a VCS interworking this call?

        - Yes, i have Internet VCSE in place as the gateway for H.323 call. Translated the H.323 to SIP and send the call   to CUCM.

• What is the 3rd party endpoint we're using?

       - The brand called AVer.

• Can we make a SIP call that succeeds?

       - No. Even the SIP calls failed (got dropped when we push answer button.

Thanks,

Hidzwan