I'm running TMS 13.2.2. Client is Windows 8 64 bits.
I update my java to 1.8u111 and I uninstall the old version (1.7u51). Whenever I try to lauch CCC, I get this (either from IE11, firefox 49 or Chrome 54:
What happens if you go to Java's website and verify it's installed and loaded correct?
Because you say you're running 64-bit Windows, are you using Java 32-bit or 64-bit? Have you tried running the over version?
What if you attempted to load CCC using a different computer?
I handed my default IE settings. Thereafter, I went on the JAVA site (https://www.java.com/en/download/installed.jsp) and nothing happens. The JAVA applet does not start.
I click on "Verify Java Version" and nothing happens.
I have the 64-bit version on my post. It's the same on another computer with the same version of JAVA.
Sounds like a browser and Java issue, and not an issue with TMS itself, since Java won't load even on their website. I'd try to reinstall Java, try different versions, 32-bit and 64-bit, do the same for IE as well.
Note, Chrome removed support for Java, so it don't work in their browser anyway.
I found the solution! Thks for clue!
First, I check the shortcut I use IE. It's located in ["C:\Program Files\Internet Explorer\iexplore.exe"]. So I have a 64-bits browser.
I uninstalled all versions of Java on my computer. I found the 32-bit version of Java and the 64-bit version.
I installed the 64-bit version of JAVA 1.8u111. I add my address of TMS in the exception list and I still have the same problem.
I uninstalled again and I deleted the files in my profile and I installed the 32-bit version.
I added the address of TMS in the exception list and IT WORKS for FIREFOX and IE.
My problem is I've always download the 32-bits version of JAVA.
I don't know why a 64-bit OS and 64-bit browser is the 32-bit version of Java that works.