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TMS displays incorrect connection status

hzeeshan1
Level 1
Level 1

‎08-22-2012 01:08 AM - edited ‎03-17-2019 11:39 PM

Incorrect connection status being displayed - A resource shows as connected on  TMS but in reality is not and  vice versa. Moreover there are considerable  delays in getting a site connected. Sometimes it does not connect. This is is  same for both managed endpoints on TMS and also phone book entries.

Issue is more frequent now after the upgrade to 13.2 and happens when calls are placed on both 8710 and 8510 MCU.

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Kjetil Ree
Cisco Employee
Cisco Employee

‎08-22-2012 04:17 AM

Hi Zeeshan,

You don't give many details: Is this in the System Navigator or in the CCC?

Anyhow: I suggest opening a TAC case to get this resolved, as troubleshooting would include getting an experienced engineer to look at the communication between TMS and the MCU in real time in Wireshark, possibly in combination with enabling debug logging in TMS's Live Service. This is not something we want to do in a public forum site!

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hzeeshan1
Level 1
Level 1
In response to Kjetil Ree

‎08-22-2012 04:44 AM

Its CCC.. I have opened a TAC case :-) but was wondering if this is a known issue with 13.2

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