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TMS PE - Account Information Email

Mark H
Beginner
Beginner

Hi everyone,

Can you use {first_name} and {last_name} in the account information email template for TMS-PE?

By default it uses {displayname}, but for us in an email it looks backward as we use "LastName, FirstName" for our display name and subsequently want to use FirstName LastName. It seems the template doesn't like that as it literally sense {firstname} {lastname} in the email instead of the actual names.

Cheers,

Mark

1 ACCEPTED SOLUTION

Accepted Solutions

Magnus Ohm
Cisco Employee
Cisco Employee

Hi Mark

No you cannot use these placeholders for the e.mail template unfortunately {first_name} {last_name}. Since these placeholders are not resolved into actual names you will see {first_name} {last_name} in the e-mail.

I recommend you to get in touch with your cisco account manager and raise a feature request on this.

/Magnus

View solution in original post

2 REPLIES 2

Magnus Ohm
Cisco Employee
Cisco Employee

Hi Mark

No you cannot use these placeholders for the e.mail template unfortunately {first_name} {last_name}. Since these placeholders are not resolved into actual names you will see {first_name} {last_name} in the e-mail.

I recommend you to get in touch with your cisco account manager and raise a feature request on this.

/Magnus

Thank you Magnus.

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