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jbburks
Contributor

TMS Phone Book Update gets 500 Internal Server Error

I have TMS 15.1.0 configured to update the phone books every night.

Every time it runs I get an error on each phone book source:

3/25/2016 9:42 AM - Event executed by S02ATPTMS

3/25/2016 9:42 AM - Phonebook source Other synchronizing

3/25/2016 9:42 AM - Provisioning Extension communication error

3/25/2016 9:42 AM - The event failed to complete. Details: POST http://localhost:8788/pb/sources/id/8b7c5e07-1a83-421d-bc7a-656135ed92fd/sync failed: The remote server returned an error: (500) Internal Server Error.

9 REPLIES 9
Michael Jensen
Beginner

I am seeing a similar error from our phonebook synchronization. We synch every 5 minutes.

 We just upgraded TMS to 14.6.2 with TMSPE 1.1.

POST http://localhost:8788/pb/sources/id/95ffe775-9ee3-49f5-bc0b-4fcea5e8c254/sync failed: The remote server returned an error: (500) Internal Server Error.  

We do not see it every time it runs, but the frequency has spiked since the upgrade of TMS.

What type of phone book source is having this issue, is this just one or multiple?

Have you tried to delete and recreated the phone book source?

I think I found the problem.

Add the server certifikate to the java trust store. Then it should work.

 I have done the following tasks, after that restart the TMSPE and everything works.

# Copy the certificate into the directory Java_home\Jre\Lib\Security
# Change your directory to Java_home\Jre\Lib\Security>
# Import the certificate to a trust store.

keytool -import -file somecert.cer -keystore cacerts -storepass changeit [Return]

Trust this certificate: [Yes]

Jens,

This actually worked for you?  Not sure why it would considering the error message indicates http://localhost not https://localhost.

Also why would it not return unauthenticated?

Thanks,
Justin

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ
JensLantermann
Beginner

I have the same problem. Since I have upgraded to the newest version

TMS 15.2.1 / TMSPE 1.7.0 / TMSXE 5.2

I have the following error,

The event failed to complete. Details: POST http://localhost:8788/pb/sources/id/007ccf39-7e61-457d-a8a5-0081673779b0/sync failed: The remote server returned an error: (500) Internal Server Error.

This only occurs at the phonebook source for TMS Endpoints, I have created a new one with the same error.

My workaround is to disable the update frquency. Then I noticed the really interesting thing is, the phonebook source is still updated immediatly, if i change something (moving endpoints out of a folder).

Kind regards

Was there any Fix on this? I have the same error

 

TMS 15.7 / TMSPE 1.13

 

I have the following same error,

The event failed to complete. Details: POST http://localhost:8788/pb/sources/id/007ccf39-7e61-457d-a8a5-0081673779b0/sync failed: The remote server returned an error: (500) Internal Server Error.

johnkubik
Beginner

Any fix on this? Having the same issue and not sure how to solve it.

Thanks!

Is the phone book you're having issues with a TMSPE source?  If so, it appears to be a bug, CSCut20612, and the fix is in TMSPE 1.8.