TMS phonebook

[serglavrov]

Hallo all,

i have VCS infrastructure with VCSc, MCU, TMS and about 30 Cisco E20 phones. Phonebook is integrated with Microsoft AD. I see contacts in the phonebook in TMS, connection to the AD is fine, E20 configured fine(i think:)). But, the E20 phonebook is empty...

Can anyone tell me whrere i can troubleshoot it?

[serglavrov]

sorry, i forgot, if i add the another source to my phonebook in tms - contacts wiil apear in the E20...

[mubakhta]

Hi,

I am assuming that you have already pushed both the phonebooks to the E20 phone, correct?

Regards,

Mubashshir Akhtar

[mubakhta]

If the above is correct, try to reboot the E20 and then check again. I had the same issue on my E20, rebooting showed the contacts.

[serglavrov]

I reboot it many times. It does not help:) I tryed different scenarios, one phonebook with two sources(AD and Discovered systems), two phonebooks - one with AD source and one with the discovered systems, etc. AD phonebook is empty. But in the TMS it has records...

Can i see any logs or debug somewhere? It must download to E20... 

[mubakhta]

You can enable debugging in the API using the following commands :

log ctx phonebook debug 9

OK

log ctx TMS debug 9

OK

log output on

OK

The output would be visible on the terminal session.

Regards,

Mubashshir Akhtar

[mubakhta]

Sorry, forgot to mention...You can also login to the GUI and get the logs from there. login to the GUI using the IP address of the E20...

Go to Logs --> application.log

There are many logs but the TMS information and messages would be found in application.log.

Regards,

Mubashshir Akhtar

[Magnus Ohm]

Since you see contacts the phonebook setting is correct. Try to set the phonebook routed mode to No in admin tools -> config -> general settings in tms. Then check if the contacts appear.

/manus

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