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TMS Reporting Features

Michael Bruce
Level 1
Level 1

Setup:

TMS 14.5.0

VCSC: X8.2.1

VCSE X8.2.1

I’m looking through the reporting features on TMS and I can’t seem to get a precise number for how many external callers we had through the system. Is there a way to list calls that traversed VCSE or something similar. 

Thanks,

Mike

1 Accepted Solution

Accepted Solutions

Wayne DeNardi
VIP Alumni
VIP Alumni

You could export your call detail records to Excel, then filter on the to and from fields to pick out the endpoints that aren't yours as "external callers".

Or, if you just want some quick and nasty numbers, look at the Overview web page on the VCS-E itself and you'll see some basic stats listed similar to the below:

Current video                    0
Current audio (SIP) 0
Peak video 10
Peak audio (SIP) 0
Since last restart video 280
Since last restart audio (SIP) 0
License usage current 0%
License usage peak 29%
Note: These stats are the totals since the last restart of the VCS, not any defined time period

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to mark helpful responses and to set your question as answered if appropriate.

View solution in original post

2 Replies 2

Wayne DeNardi
VIP Alumni
VIP Alumni

You could export your call detail records to Excel, then filter on the to and from fields to pick out the endpoints that aren't yours as "external callers".

Or, if you just want some quick and nasty numbers, look at the Overview web page on the VCS-E itself and you'll see some basic stats listed similar to the below:

Current video                    0
Current audio (SIP) 0
Peak video 10
Peak audio (SIP) 0
Since last restart video 280
Since last restart audio (SIP) 0
License usage current 0%
License usage peak 29%
Note: These stats are the totals since the last restart of the VCS, not any defined time period

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to mark helpful responses and to set your question as answered if appropriate.

Ya, I guess that's the best we can do. Thanks for that. 

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