TMS SLOW PERFORMANCE

[Chet Cronin]

It's been a while and I am finally getting back to my original issue with TMS .

I am running TMS 15.4.0 on windows 2012. 

I am also running SQL 2012 on a seperate server.

I have over 300 managed and 250 unmanaged systems along with multiple MCU's and VCS's. 

Problem is slow response times. 

Takes about 2 to 3 minutes when I navigate the TMS example is system is sitting and I then go to say system navigator.  I have to wait then page comes up and I can move around thru various systems.  When I sit idle for about a minute or two it happens again.   

When I book a call and begin adding systems I have to wait for the list to come up for say internal systems and then say external systems listings. 

Any Ideas will be very helpful.   We have a good SQL admin who has looked at SQL and hasn't found any thing on the SQL server that could be causing the issue.   Maybe the TMS IIS ???  I don't know just brain storming .. 

Thanks. 

[Patrick Sparkman]

When you installed TMS, did you install IIS or did you let TMS do it?
I've heard of some issues where customers took it upon themselves to install IIS manually and enabled features that hindered TMS. Whenever you install TMS, it will install and configure IIS automatically.

[Chet Cronin]

Yes we did reinstall TMS and let it install IIS but no change.

[Wayne DeNardi]

Is there a proxy server in between you and your TMS server?  I've seen issues before when slowness issues have been caused by a proxy in between.

Another thing to check, is your TMS server a Virtual Server?  If so, are there enough resources allocated to the VM?  Is the physical host overloaded and another VM consuming too many resources hindering the performance of your TMS?

[Chet Cronin]

No there is no Proxy set up .. just TMS and SQL servers inside our network.

[Zac Colton]

Do your "unmanaged endpoints" within TMS have anything configured in "Network Address" when viewing the settings page for each one? If so, blank out that field and resave the settings for each device. I have opened a bug for this behavior a few weeks ago, and is currently under investigation.

CDETS Id : CSCvh79519

[Chet Cronin]

There are 323 managed and 273 unmanaged ... yes some of the unmanaged have Network Address filled in. Many just Alias numbers.

[Nick Halbert-Lillyman]

Have you checked processor usage and running processes?

I've seen one instance where McAfee endpoint protection software (or something like that) was causing 100% CPU utilization on the TMS server, even though it was actually one of the TMS services showing high usage while the third party software was running.