TMS Ticketing service and email alerts

[gabriel.caclin]

Hi There,

I am running TMS 15.0 and I was wondering if it is possible to receive the "ticket" from the ticketing services by email?

From now I only see the Event Notification which are not the same and only concerns a few settings.

The most important monitoring info are located in the Ticketing Service from TMS, and I am very surprised that nothing can be sent by email.

Thanks!

[Patrick Sparkman]

It's not currently possible for TMS Tickets.  The only thing you can receive emails on are events that are related to TMS managed systems (Systems > Event Notification Manager) or system and network events (Admin Tools > Configuration > Network Settings).

There are currently two enhancement requests for such of feature: CSCut20400 and CSCuu92047.  If this is important to you, suggest you contact your Account Manager and raise either of those IDs up to him.

[gabriel.caclin]

Thanks a lot Patrick for linking the bug IDs.

I will raise this to my Account manager.