TMSPE Issue

[Haydn von Imhof]

Hi all

I have just installed TMSPE and switched the TMS provisioning mode over to Provisioning Extensions.

But when I try browse to any of the Provisioning pages in TMS I get a page not found error.

I can’t even get into the Diagnostic Page.

I have tried reinstalling the application and rebooting the server but nothing helps.

I have also tried restarting the TMSAgent Service and TMSProvisioning service with no success.

Any ideas?

I am using TMS 13.2.2 and TMSPE 1.0

[mahkrish]

Hi Haydn, Please remote desktop into TMS and check the tmsagent and TMSPE service status. Is it started ?

Also can you provide screenshot from TMS web --> Administrative Tools --> Configuration -- > General Settings -->

Licenses and Option Keys.

BR, Mahesh Adithiyha

[mahkrish]

Also what is the Java version installed on TMS, java 6 update 33 works fine.

Can you share the errors seen TMSPE installation log.

Checking the installation log:

If problems occur during the installation of Cisco TMSPE to the Cisco TMS server, refer to the Cisco TMSPE Install Log. The Cisco TMSPE Install log can be found in:

C:\Program Files\TANDBERG\TMS\TMSProvisioningExtension\app\logs

This log is also included in the archive of logs provided when going to Administrative Tools > TMS Server Maintenance and clicking Download Log Files.

BR, Mahesh Adithiyha

[Haydn von Imhof]

Hi Mahkrish

Thanks for your reply.

I have just uninstalled TMSPE and TMS and am starting from stratch.

Will let you know.

[mahkrish]

Hi Haydn, any update on this ?

Sent from Cisco Technical Support iPad App

[Haydn von Imhof]

Hi there.

All is working now.

I reinstalled TMS and TMSPE and all worked.

i think there was an issue with IIS reinstalling TMS rebuilt IIS.

[mahkrish]

Hi Haydn, Thank you for sharing the update.

BR, Mahesh Adithiyha