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MasamiNakajima
Beginner

Touch 8, bug or just a device failure?

Hi all,

Touch 8 with C60 (TC6.0.1.65adebe) works really strange.

This trouble occurs 100% whatever it is connecting to.

The symptom is...

When the speaker volume is mute, mic mutes automatically.

In a similar way, when the speaker volume is turned up, mic is turned up as well.

( I asked our client why they turned off the volume, and they told me that they don't even recall doing that.)

Actually sometimes Touch 8 at my office acts strange too, but not that bad.

Should I apply a RMA for a Touch 8 or software upgrade is enough?

Thank you,

Masami

1 ACCEPTED SOLUTION

Accepted Solutions
Danny De Ridder
Cisco Employee

Hello,

I do not quite understand your explanation.

Can you show what you do on the touch using a movi clip or so and explain what you think is wrong?

Danny.

View solution in original post

4 REPLIES 4
Danny De Ridder
Cisco Employee

Hello,

I do not quite understand your explanation.

Can you show what you do on the touch using a movi clip or so and explain what you think is wrong?

Danny.

View solution in original post

Hi Danny,

(sorry that I clicked wrong button...it hasn't cleared up yet...)

Well, I'm sorry that you didn't understand what I wanted to explain.

I meant when the speaker volume is mute, mic volume also turned off in conjunction with the speaker volume even they don't mute the mic.

And I think this is wrong.

Please do not tell me that is a feature.

I hope you understood this time...

Thank you

Hello,

so when you lower the volume of the speaker, the microphone is turned off?

You can debug which commands the touch sends to the codec.

Login to the codec as admin and do :

[dderidde-ex90-home:/tmp] $ tsh

Welcome to dderidde.ex90.home

TANDBERG Codec Release TC5.1.5.297625

SW Release Date: 2012-11-16

OK

sys-f

OK

com cuilfsm 0 event MenuMagic Log "Enable Io2"

OK

quit

Debug session terminated

bye

[dderidde-ex90-home:/tmp] $

To turn off the debug you execute same sequence above but you need the command :

com cuilfsm 0 event MenuMagic Log "Disable Io2"

Then perform your actions on the touch which you see as being wrong.

In touchdevice.log I then see the events when I touch the volume :

Apr 26 08:50:02 localhost touchmenu: Io2 :  TSystemShellTshImpl(0x20ae800 uid="") processLine: m_xml=[ "" ]

And I see the events when I mute :

Apr 26 08:49:59 localhost touchmenu: Io2 :  TSystemShellTshImpl(0x20ae800 uid="") processLine: m_xml=[ "" ]

When you have done the debug, send your current logfiles and we can have a look.

Danny.

Thank you, Danny. I'll try that.

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