TP 1.8 Unable to validate Exchange web service connections

[Jim Augherton]

After migrating to Exchange 2010, I am unable to configure EWS parameters.   Getting and error message “unable to verify Exchange web server connections”.   I’ve verified the admin account has sent\receive rights, TP box can ping new CAS arrays, used NSLOOKUP to verify IP info, throttling script has been run on the appropriate places, and was wondering if adding a static ARP entry would help.

Thanks in advance for any and all help.

Jim  

[robsantos]

I think I'm kind of in the same boat - 503102 error?

"Raised error is:

com.cisco.ts.scheduler.exception.AdapterException(503102,EA,EXCHANGE_CONNECTION_ERROR,Unable to establish connection with Microsoft Exchange server because Unable to validate exchange web service connection.)"

The admin account can login via OWA, and still receives and sends mail.  Tried different variations of domain & username as well.

Sorry if it's not the same issue/error.

R

[Jim Augherton]

Mine had to do with finding the right security certificate format. Once we did worked with no problems.

Sent from my iPad

[robsantos]

hmmm - that was in the Exchange configuraion, right?  I'll have to check that on Monday with our Exchange folks.

Thanks!

R

[Jim Augherton]

It was the integration with exchange, which made the security certificate?

Sent from my iPad

[robsantos]

thanks Jim - do you have any links or documentation I can follow?   It'd be nice to NOT have to call in CISCO or an Exchange expert.

(I just googled "cisco telepresence manager 1.8 exchange certificate" but had very little luck).

Anything is greatly appreciated.

R

[robsantos]

NM - I got it!  It was the certificate for as well.  Now I've got a "retrieve mailbox quota" issue, but I'll look more into that elsewhere.

Thanks for the clue Jim!

[Jim Augherton]

Rob, you can use this link to help with the certificate - https://www.digicert.com/util/

[shivajai]

Hi,

I am getting the following error while trying to integrate exchange 2010 with CTS manager 1.8

Failed to establish a connection to 'IP Address' with the information provided.

    Code: 501000.

    Message: The system has encountered an unexpected condition (com.cisco.ts.scheduler.adapter.exchange.exception.ExchangeConnectionException

(503102,EA,EXCHANGE_CONNECTION_ERROR,Unable to establish connection with Microsoft Exchange server because Unable to validate exchange web service connection..))

Thanks in advance for any help regarding this.

Shivam

[Jim Augherton]

For me, it was the exchange certificate that was causing the problems. Once I installed the correct one, the error stopped.

Sent from my iPad

[Jim Augherton]

We used this https://www.digicert.com/util/ to help us out – Jim

[George Chongris · Accepted solution]

Where did you end up getting the correct cert from?

[Jim Augherton]

It was down loaded by our Exchange administrator - then we used this https://www.digicert.com/util/ and everything started working.  If needed i can try and contact him - but my school is on Spring break - he may not answer.  Hope it helps