Transfer Multisite license from TelePresence C40 to SX20

[dana.tong]

Hi all,

I have a customer who had an old C40 that had a faulty fan and was out of support. The C40 had the multisite license key installed.

They purchased a new SX20 to replace the old C40. Is there a migration / or option to transfer the multisite license to the new SX20?

The licensing team / and the TAC have advised that they can only do a license re-host with an RMA. However this C40 is not replaced under RMA. 

Thanks in advance.

Cheers

Dana

[Aman Soi]

Hi Dana,

TAC is correct. If the C40 is under coverage, u can do the RMA and licenses can be transferred/re-host to replacement box.

regds,

aman

[dana.tong]

Hi there Aman,

No, the C40 was not under maintenance. The customer has purchased a new SX20 to replace the old C40.

[Aman Soi]

Hi Dana,

In that case, customer needs to buy multisite key for SX20.

regds,

aman