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TRC6 not working on SX20 with 9.2.x?

LuLe
Level 1
Level 1

Dear All,

 

does anyone tested the normal Remote Control with a 9.2.x release on an SX20?
On our systems the Remote Control does not work with 9.2.3 or 9.2.1 - I then put back again the 9.1.4 release and the remote control worked again.

 

Thank you.


Best regards,

Luise

2 Accepted Solutions

Accepted Solutions

LuLe
Level 1
Level 1

Dear All,

we found out that there was the IR setting wrong configured for camera - so issue is fixed.


BR,
Luise

View solution in original post

The setting can be found under: Setup > Cameras > IrSensor (On/Off). Must be set to On if the remote control will be used.

View solution in original post

3 Replies 3

LuLe
Level 1
Level 1

Dear All,

we found out that there was the IR setting wrong configured for camera - so issue is fixed.


BR,
Luise

Luise, can you please provide the setting that you had to change, so if someone else finds this thread they can know what is needed to fix restore the remote control IR.

The setting can be found under: Setup > Cameras > IrSensor (On/Off). Must be set to On if the remote control will be used.