02-12-2012 08:49 AM - edited 03-17-2019 10:48 PM
Hi Everyone,
we are using VCS starter pack as expressway with version X7.0.1 and vcs control with version X6.0
i have registered all movi users on vcs starter pack as expressway and able to login movi from outside
but unable to call between local registered end points on vcs control and movi users registered on vcs satarter pack as expressway
done all the configuration on vcs starter and vcs control such as
1)created traversal zone on both vcs
2)created search rule to route call via traversal zone
please suggest what could be the problem
Solved! Go to Solution.
02-16-2012 05:01 AM
Hi Rashmi,
Can you check the VCS where the Ex60 registered. Go under status can call history.
check for the call and from there can you provide the search history for the call. then we can atleast get a idea where to go furhter.
Thanks
Alok
02-12-2012 11:23 AM
A couple questions to get you started:
02-16-2012 04:12 AM
Hi Michael,
Thanks for the reply.
now 1) i have made both the system on same version
vcs starter pack verX6.0 and vcs control X6.0
2)I can do calling internal to internal registered end points
3)movi users registered on vcs starter pack as expressway can call outside registered movi users
4)but unable to make call inside to outside and outside to inside
5)I am trying to call outside movi user with internal registered ex60 endpoint but showing contact is offline and can not call
logs showing call rejected
02-16-2012 05:01 AM
Hi Rashmi,
Can you check the VCS where the Ex60 registered. Go under status can call history.
check for the call and from there can you provide the search history for the call. then we can atleast get a idea where to go furhter.
Thanks
Alok
02-16-2012 11:13 PM
Hi Alok,
Thanks for the reply
after checking the status under vcs control it showing
call summary
bandwidth
route: default subzone->defaultsz totraversal sz->traversal subzone->zone001 to traversalSz->traversal zone
incoming call
source alias rashmi@cups.amtek.com
target alias manish1@cups.amtek.com
protocol SIP
ip address 192.x.x
transport TLS
reason not found
cause 404
outgoing call
source alias same
target alias same
protocol SIP
ip address 61.8.x.x
tranport TCP
encryption none
02-20-2012 10:39 PM
Hi All,
I am still not able to call between local registered endpoints and outside movi users.
Please suggests
02-20-2012 11:07 PM
Hi Rashmi,
From the search details it seem the VCS sends a request to traversal zone which is correct if you are calling to a outside MOVI user which is registered on VCS-Expressway.
Is the manish1@cups.amtek.com MOVI user registered on VCS-expressway. If yes, do you have proper search rules for calling to local zone on VCS-expressway.
Thanks
Alok
02-21-2012 09:57 PM
HI Alok,
Thanks for the reply
manish1@cups.amtek.com is the SIP URI of EX60 which is a local endpoint registered on vcs control and rashmi@cups.amtek.com is a movi user registered on vcs expressway
attached the various search rules created on vcs control and expressway
02-21-2012 10:19 PM
Hi Rashmi,
Why you have all the search rules on VCS-control set with priority as 100?
The search rules destined towards the traversal zone, i would recommend to set priority as 150, both for ip-address dialing and alias dialing to traversal zone.
After that test again.
While replying back please mention the call flow and also attach the search details for same call from both the expressway and control side
Thanks
Alok
02-22-2012 10:05 PM
02-22-2012 11:25 PM
Hi Rashmi,
With this details it makes sense now. It seems call reached to VCS-expressway.
Also if you check the search rule on VCS-Expressway for local zone match..you see the target zone has kept to "traversal zone" which should be "local zone".
Please make the changes and test the call again.
Thanks
Alok
02-23-2012 01:39 AM
Hi Alok,
now i am able to call local registered endpoint (manish1@cups.amtek.com) from outside movi user (rashmi@cups.amtek.com )but when i am calling outside movi user(rashmi@cups.amtek.com) from ex60(manish1@cups.amtek.com),its showing product not found.
here is the attached logs
02-23-2012 02:54 AM
Rashmi,
Have you made the changes i pointed previously. From the expressway search history it seems it is not able to find any of the URI's mentioned under the Findme id.
How exactly this 3 endpoint's mentioned under your find me id registered.. are all SIP or H.323?
What is the regitration type of Manish endpoint? is it a SIP or H.323
Thanks
Alok
02-23-2012 03:46 AM
Alok,
all endpoints are SIP
02-24-2012 02:57 AM
Hi Rashmi,
In that case first test is try to dial the devices registered with your find me account directly and see are you able to dial them or not.
If you not then still there are problems with the search rules. If yes, then probably some configuration we are missing it out.
Also what i think is the device registered as manish1@cups.amtek.com on vcs-control is a H.323 endpoint.?
Thanks
Alok
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: