Unity Connection transfer to external number plays music on hold continuously.
We found an issue when transfer external calls out of Unity Connection (9.0 and 9.1) that the Music on Hold continuously plays and never connects the call.
The outgoing calls are going out SIP. The call does get placed and does connect to the external number but it is promptly dropped as the transfer does not complete. The calling party only hears hold music.
Through testing we found that this only happens when the call goes out SIP. We also found that the issue is resolved when changing the Transfer Rules from Release to Switch to Supervise Transfer.
Would we need to change each User's Transfer Rules to Supervise Transfer or is there another way to release the transfer? Is this a bug?
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