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Mohd Khairul Nizam
Enthusiast

Upgrade C20 firmware required release key

I have Tandberg C20 with TC4 firmware.
without knowing that when upgrading to TC5, i would require release key to be installed also.
my device is without contract, please advise how should i proceeed ? 

1. Downgrade back to TC4 ?

2. Contact licensing Team ?

3. Or remain TC5, device can be use although error prompt out missing key ?

 

Please advise

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

 

It seems only release key missing is for TC 5.

Yes, if you upgrade to TC 6 , required release key is already added in your system.

NOTE: It is recommended to do a step upgrade from TC 4.x to TC 5.x and then to TC 6.x as these are the major software changes.

 

Regards,

Rishabh

View solution in original post

11 REPLIES 11
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Beginner

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Rishabh Gupta
Cisco Employee

HI @Mohd Khairul Nizam

 

You won't be able to make calls without proper release key installed. For now to get this device up and running, you can revert back to TC 4.

 

You should reach out to your Cisco Account's Manager first to get SN# of this C20 added in an active contract and then open a case with Cisco Licensing Team to acquire release keys for TC 5, TC 6 and TC 7 to upgrade it to latest firmware ( TC 7.3.13 as of now).

 

You can check the coverage of any SN# using this tool : https://cway.cisco.com/sncheck/

 

Regards,

Rishabh Gupta

-Rate the response if found helpful and mark as a solution if found appropriate.

 

yeah, i managed to revert to TC4.2.4

i noticed at the web console, it written that my device is entitle with TC 4, TC 6 & TC 7 release key.
is it mean , if i able to get TC 6, no need release key required ?

 

fyi, i dont have active contract

 

Hi,

 

It seems only release key missing is for TC 5.

Yes, if you upgrade to TC 6 , required release key is already added in your system.

NOTE: It is recommended to do a step upgrade from TC 4.x to TC 5.x and then to TC 6.x as these are the major software changes.

 

Regards,

Rishabh

View solution in original post

OK noted , will try to get the TC 5

JFerello
Beginner

Mohd,
Try sending the email below to licensing@cisco.com, make sure you put your serial number in at the bottom:


Subject: Telepresence Release key request due to SSLv3/Poodle Threat
 
To whom it may concern:
 
I have a customer that is requesting TC5 & TC6 release keys due to the following Cisco advisory.  (Cisco states they will generate keys for affected units)

The customer will also need access to TC5 & TC6 software, since they cannot download from the Cisco site due to not having a contract.
 
http://www.cisco.com/c/en/us/support/docs/csa/cisco-sa-20141015-poodle.html?mdfid=285038617
 
http://www.cisco.com/web/about/security/intelligence/Cisco_ERP_Poodle_10152014.html
 
The requested keys are for the following serial numbers:

 

Thanks,
Justin Ferello

Hi Justin,
I also going to mention the licensing team regards of the security advisory cisco-sa-20150612-openssl

No luck.
TAC reject my request

What is the serial number?
Thanks,
Justin Ferello

F1AN13D00653

Here are the keys:
TC5 Key:
1TC005-1-D19413F3

 

TC6 Key

1TC006-1-90BF29A0


Upgrade to TC5 then TC6 and if you can get access to the TC7 software, then do that as well.

Thanks,
Justin Ferello
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