07-12-2013 07:51 AM - edited 03-18-2019 01:26 AM
I have a bunch of SX 20's that I am trying to upgrade from 5.1.x to 6.1.2. I have the release keys for the units.
When I try to upgrade the software on the unit, here are the steps I have been taking.
go to the Upgrade page and first put in the new release key and reboot.
The I go and select the 6.1.2 pak from my pc and start the upgrade process.
After spinning for a while to upload the file, It may start to expand and then or it may fail right there.
Is there a procedure that uses the xcommands from an ssh sesstion to do the upgrade so that I can see what the problem is?
Which one of the logs will give me a better look at the reason for the failure?
I know the pkg file is OK because I have been able to use it to upgrade some of the endpoints.
Thanks
Solved! Go to Solution.
07-12-2013 08:21 AM
Richard,
For SX20, you should use s52010tc6_1_2.pkg instead s52000tc6_1_2.pkg.
Try the correct image and your upgrade will be sucessfull.
Regards
Paulo Souza
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07-12-2013 07:56 AM
What software image are you using?
SX20 uses a different image, is this: s52010tc6_1_2.pkg. Endpoints EX/C/MX use s52000tc6_1_2.pkg.
Regards
Paulo Souza
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07-12-2013 08:07 AM
this was using the s52000tc6_1_2.pkg that I just downloaded on wednesday.
07-12-2013 08:21 AM
Richard,
For SX20, you should use s52010tc6_1_2.pkg instead s52000tc6_1_2.pkg.
Try the correct image and your upgrade will be sucessfull.
Regards
Paulo Souza
Please rate replies and mark question as "answered" if applicable.
07-12-2013 09:39 AM
Well nuts. I looked at all of the other endpoint types and they all used the s52000tc6_1_2.pkg and did not notice the SX20 was slightly different.
Thanks
07-12-2013 09:50 AM
Hi,
Thanks for confirming that your doubt has been answered. You are welcome.
You can download SX20 image from this link:
Best regards
Paulo Souza
Please rate replies and mark question as "answered" if applicable.
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