Solved: Re: Upgrade Tandberg MXP without release key. Is it possible?

Vadim Derman · ‎01-22-2020

Is it possible to upgrade Tandberg MXP from F7 version to F9 if release key invalid or I can only upgrade to versions that were released during the release key period? This equipment are EOL.

Wayne DeNardi · ‎01-27-2020

You need a release key to upgrade from one major version to another (F7.x to F9.x).

You don't need a release key if you are upgrading a minor release (ie F7.1 to F7.2).

Those devices are completely past their End of Support date now, so there is likely not a lot of assistance you will be able to get for them, especially in regard to release keys. You could try your local Cisco Account Manager to see if they are able to help - referencing one of the Security Advisories (such as this one) might help.

Wayne

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View solution in original post

Wayne DeNardi · ‎01-27-2020

You need a release key to upgrade from one major version to another (F7.x to F9.x).

You don't need a release key if you are upgrading a minor release (ie F7.1 to F7.2).

Those devices are completely past their End of Support date now, so there is likely not a lot of assistance you will be able to get for them, especially in regard to release keys. You could try your local Cisco Account Manager to see if they are able to help - referencing one of the Security Advisories (such as this one) might help.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.