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Cisco Community Designated VIP Class of 2020

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Beginner

User Name Doesn't appear on the phone

We just upgraded to CUCM 7.1. This issue is a small one but still one that is irratating some users. Here is the scenario.

UserA=Primary line 11111    

UserA=Second line 11112

UserB=Primary line11113

UserB =Second Line 11114

UserC=Primary line 11115

UserC=Second Line 11116

Scenario is as follows:

UserA calls UserB on Primary line. This ties up both 11111 and 11113.

UserC calls UserA. This gets forwarded to UserA Second line (11112) since UserA is already on a call with UserB.

UserA doesn't see who is calling him except for the userC primary line number of 11115.

Users would like to see who is calling them (by name) on their Second line as this was the way before we upgraded from 3.3 to 7.1.


Any leads and help is appreciated.

2 REPLIES 2
Cisco Employee

Re: User Name Doesn't appear on the phone

Does the name show up on a normal IP phone to IP phone call?  Do you have the ASCII Alerting name and Display (Internal Caller ID) on the Line Configuration page of the phone(s)?

Beginner

Re: User Name Doesn't appear on the phone

Figured out that Call Waiting wasn't enabled.

I entered "Maximum number of calls = 4"

and "Busy Trigger = 2"

with that done, we can see who is calling but the calls don't get redirected to the second line.

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