VCS Factory Reset

[Haydn von Imhof]

Hi All

I have a VCS control that seems to have given up on life.

I can ping the VCS control but the web interface will not load.

I can SSH to the box but I am unable to log in as the unit will not accept any username or password I use.

From the font panel on the VCS control if I try change the IP address the LCD screen displays a system error.

Is there a way I can factory reset the VCS control using a keyboard and monitor plugged to the VCS or using any command on the front panel.

[Alok Jaiswal]

Hi Haydn,

is your root login also not working ? did you tried to reset the password?

if that doesn't works then i would recommend to open a TAC case.

Rgds

Alok

[Haydn von Imhof]

Hi Alok

The root account does not work too.

The second problem i have is the client does not have a valid service contract on the VCS.

Thats why i am trying to find some other way of doing a factory reset.

[Dalibor Mitic]

Hi,

I understand you wrong, that you can log with SSH but not with HTTP ( this is my case). In my case Web server stop working, but all other works just fine. After we perform factory reset and delete SSL certificate we suceed to start web server again.

Maybe you can try to change root or admin password like it was described in this topic

https://supportforums.cisco.com/thread/2142819

[Haydn von Imhof]

Thanks i will give that a try.

[ahmashar]

Hi Haydn,

If you contact TAC, they would give a file to store it on USB and plug it into VCS and reboot the server and factory-reset automatically  begins.

regards, Ahmad