VCS Tracking Analyzer ????

[mbowden7]

Greetings,

Is there a way inside of the VCS C or E, to do call records for analyzing calls for performance and billing.I work in the healthcare field and I would like to keep track of devices registered to gatekeepers and how long it has been in a call if any were made. Is there a way to retreat this type of information from the VCS logs somehow to push to an .csv file?

[Patrick Sparkman · Accepted solution]

VCS doesn't have a way to generate reports, you'd have to use something like TMS for that.  To keep track of what endpoints are registered to the VCS, there is no report for this, so you'll have to check the active registrations and registration history on the VCS itself.  For CDR data, as long as the VCS or endpoints are added into TMS, you can generate a report from Reporting > Call Detail Record.

[mbowden7]

Thanks this will work!