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video calls with 9971 on cucm 8.5 not working

trouveadr
Level 1
Level 1

hi all,

I try to make video calls beetween 2 ip phone 9971, without result.

The firmware of the ip phone is , CUCM is in 8.5.1.10000-26.

I have enable in Enterprise Phone Configuration the option:

  • Cisco Camera
  • Video Calling

and check the option override common settings.

I check the PoE consumption too:

Device ID: SEPE84040A32325

Entry address(es):

  IP address: 172.16.0.135

Platform: Cisco IP Phone 9971,  Capabilities: Host Phone Two-port Mac Relay

Interface: GigabitEthernet1/0/22,  Port ID (outgoing port): Port 1

Holdtime : 121 sec

Second Port Status: Down

Version :

sip9971.9-1-2

advertisement version: 2

Duplex: full

Power drawn: 19.068 Watts

Power request id: 9513, Power management id: 7

Power request levels are:19068 0 0 0 0

Management address(es):

It seems to be good.

The camera is recognize by the phone and I can previsualize.

But when I made a call to an other 9971 phone, there's no video.

Someone can help me?

2 Replies 2

mdonchat
Level 1
Level 1

A couple things I'd try would be:

1) Check the "Call Statistics" on each phone (during a call) to confirm they think they are sending and recieving video.

1) Is a privacy shutter closed on one end or the other? Is one side or the other muted?

2) factory reset both of the phones...

3) Remove both phones from UCM and reregister them.

4) Grab a capture on a port connected to one of the phones..to see what traffic you're actually seeing

5) Are there any firewalls/ACLs that would block the video stream?

gogasca
Level 10
Level 10

What about Location & Region settings in CUCM?

Make sure you increase BW to allow Video between phones.

We see this a normal configuration problem in our TelePresence initial deployments.

HTH

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