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blackswans
Beginner

video conference problem between two sx20

Hi,

We have two sites connected with ipsec vpn. Our conference devices can call each other with their local ips. But when we try to call each other with public ips they cant call. Here are the call logs;

what can be the problem?

Calling party;

Call ID 28
Remote number h323:x.x.x.x
Callback number h323:7x.x.x.x
Display name x.x.x.x
Direction Outgoing
Protocol H323
Call rate 6000 kbps
Call type Video
Encryption type AES-128
Call priority None
Booking ID
Duration 0 seconds
Start time 2017-06-19T09:26:13Z
End time 2017-06-19T09:26:13Z
Disconnect cause Unreachable destination
Disconnect cause code 3 (Q850)
Disconnect cause type NetworkRejected
Occurrence type NoAnswer
Is acknowledged Acknowledged

Called party device error;

Call ID 22
Remote number h323:y.y.y.y
Callback number h323:y.y.y.y
Display name y.y.y.y
Direction Outgoing
Protocol H323
Call rate 6000 kbps
Call type Video
Encryption type AES-128
Call priority None
Booking ID
Duration 0 seconds
Start time 2017-06-19T09:29:40Z
End time 2017-06-19T09:29:40Z
Disconnect cause
Disconnect cause code 0 (Internal)
Disconnect cause type LocalDisconnect
Occurrence type NoAnswer
Is acknowledged Acknowledged

1 REPLY 1
Yusuke Yoshinaga
Cisco Employee

Hi blackswans,

Here's the good reference.

https://supportforums.cisco.com/discussion/11606926/sx20-standalone

Please check the document and configure necessary settings.

Regards,

Yusuke

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