Video drop from SX80 during call into WebEx

[Timothy Jaberg]

Hello,

We've had an issue with one of our conference rooms where the video/call seems to drop between the 40 minute to 44 minute mark when dialed into a WebEx to an outside party.

One of the logs I grabbed shows this:

2018-10-31 13:32:32    User.Info    172.16.10.181    1 2018-10-31T13:32:32.277-04:00 Boardroom-Conference-Room appl 1747 - [meta sequenceId="41870"] 21322359.37 RTP I: ICMP: 172.16.10.17 type: Destination Unreachable(1), unreachable port, 172.16.10.181:21664 -> 172.16.10.17:36378

172.16.10.181 is the SX80 endpoint
172.16.10.17 is the VCS-C

I'm wondering where else to check for the cause of the drop and how to fix. Thank you for any assistance.

[Wayne DeNardi]

Reports of calls dropping X minutes in to a call is usually a firewall timer issue.   Start by looking at your firewall devices and checking the logs / monitoring those to see what is occurring on them when the call drops.