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Webex new user Welcome email template

Hello all - I am trying to use the XML CreateUser API to provision new Webex users to our site.

When I create them via the GUI normally, the user gets an HTML welcome email template that is customized to our site called "Welcome Emails from WebEx Service_CMR".

 

When I create a new user via XML API, they get a different Text only welcome email called "Welcome Emails from WebEx Service".  This has no HTML option and is not as customizeable or as professional looking as the other template.

Both users are identical and enabled for CMR - does anyone know the logic of why the XML API welcome email selects one template vs the other?  I have used the "GetUser" command to compare line by line the GUI vs XML user and cant find any significant differences.  (Also "isEnableCET" is set to TRUE for both users)

 

My other option would be to change the "Bad" template to be HTML - but there seems to be no HTML option for that template at all (is Text only)

Any help would be appreciated!

 

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