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Webex Recording and Missing captured video from TelePresence (TP) SX20,SX80

Hi,

 

I have following problem with recording of Webex Conferences and TelePresence Video nodes (SX20, SX80): As I download the recorded conference (MP4), I could see that the video stream was captured with these endpoints; however the audio or desktop sharing was captured.

 

During WebEx call I have no issue but the recorded Meeting is missing video (audio could be captured).

 

I found below limitation about TP endpoints and WebEx, the problem description likes my problem.

 

https://www.cisco.com/c/en/us/support/docs/conferencing/collaboration-meeting-rooms-cmr/200073-TelePresence-Video-is-not-Captured-in-CM.html#comm-anc

 

 

Do you agree that I am facing this limitation?

Actually this is for 2015 so I just want to know is there any progress on it?

 

Licence:             Meeting Center Pro Meeting

Webex:               WBS33

Site version:       33.2.1.2

Client version:   33.2.0.487

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