Solved: Webex Room kit Favorites can't change Protocol after build new contact.

Chris Tsai · ‎01-03-2019

When I create a new contact, set up the protocol (ex.Protocol:Auto),

when I want to edit the contact,I changed the protocol: Auto→H.323 and save, the protocol changed from Auto to H.323.

But I changed H.323 back to Auto,Protocol can't change it back.

H.323 to SIP is ok. I have tried CE9.1.4 & CE9.4.0 have this problem.

What should I do?

Wayne DeNardi · ‎01-03-2019

I just tested it and this seems to be a bug in the older CE9 software releases (up to and including CE9.5.2).

It has been fixed in the CE9.6.1 software version that is being released this month.

A workaround in the meanwhile if you need to set a contact back to "Auto" is to delete it and recreate it.

Wayne

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Wayne DeNardi · ‎01-03-2019

I just tested it and this seems to be a bug in the older CE9 software releases (up to and including CE9.5.2).

It has been fixed in the CE9.6.1 software version that is being released this month.

A workaround in the meanwhile if you need to set a contact back to "Auto" is to delete it and recreate it.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

Chris Tsai · ‎01-03-2019

Hi Wayne
Thank you very much for your reply,and solved my customer's problem.