What is the procedure to follow if thousandeyes is not accessible

[sunnypwnwar]

What is the procedure to follow if thousandeyes is not accessible or available? Please suggest steps/procedure to follow.

[Tyler Langston]

Hi @sunnypwnwar - can you let us know if you're encountering any error codes or messages when trying to access ThousandEyes?

[sunnypwnwar]

Hi Tyler,

Thank you for your reply.

There is no issue. I just want to know what actions to take in case thousandeyes is not available. 

[Tyler Langston]

Thanks for the clarification @sunnypwnwar! I'll see if I can get some good clarification from our experts. 

[Tyler Langston]

Hi @sunnypwnwar - I got some input from our expert engineers on this topic!

A good rule to begin with is to verify that the product is still working for everyone. We keep a status page public for everyone at this link.

For Enterprise Agents that are not accessible or available, the first step would be to verify if the service/container is running on the host or not (this can be check on the host itself). 

If it is confirmed that ThousandEyes is running, and verified that the service/container is running on the host, the next step would be to contact our Support team for additional, account specific troubleshooting. 

You can read more about how to contact Support via chat in this article.