Cannot receive sandbox email

[interfacedy]

Hi I am trying to apply for sandbox. Based on instruction, I would receive email containing password etc, but I have not received it. I am not sure if my application process is complex. Or I need to wait for several days? Any comments or suggestion? Thank you

[zowu]

The lab ready email should be real-time once we finished setup your sandbox. Please check if your sandbox status is "Active", or you may need to update your primary email address in sandbox.  

[Alex Stevenson]

Hello @interfacedy,

You should definitely listen to the reply above and update your primary email. We can help you with that at DevNet Developer Support: https://devnetsupport.cisco.com/hc/en-us/requests/new

In the mean time, you can get your credentials from the 'Output' tab inside the sandbox environment.