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2911 ISM and CUE: Do I need to (re-)install CUE for GUI access?


To all the experts out there, I am volunteering with a IPT (Voice) install for my Church.  They have a 2911ISR router, which I am trying to setup / configure for a small office configuration.

The question is as stated:  Do I need to (re-)install CUE to get the GUI (web UI) to work?  It shipped with CUE 8.6.6 on the ISM-SRE-300-K9 module.  But I'm not sure if it is because the GUI isn't there or if I have configured the interfaces and route incorrectly.

Here is the software list on the ISM:

MACC-2911-CUE# sh soft inst his
Software Installation History:
  Refer to install.log for more details

 2014-03-19 12:48:39  ***Install Command Issued*** Cmd:1 Opt:0, Pkg:cue-allapps.sme.8.6.6.pkg Url: Mode:1 Proto:1 Host:
 2014-03-19 12:56:41  ***SOFTWARE CLEANED***
 Timestamp            Subsystem                Version          Description                          UID
 2014-03-19 12:56:42  Thirdparty               8.6.6            Service Engine Thirdparty Code       a3442277-7890-4782-9e6b-9d19efc1e0d8
 2014-03-19 12:56:42  Plug-in Enablement       8.6.6            Plug-in enablement pack              26bd663c-3e5a-43d9-a6c3-5441ce44941b
 2014-03-19 12:56:42  CUE Voicemail Language Support 8.6.6            Languages global pack                e2e81cc6-39b5-47e1-9f83-b83c897fc50c
 2014-03-19 12:56:42  Global                   8.6.6            Global manifest                      edceaf0b-a890-4045-9086-5452fac85eba
 2014-03-19 12:56:42  Infrastructure           8.6.6            Service Engine Infrastructure        a36e1be1-ce8a-4f53-ace7-1844262aa0b9
 2014-03-19 12:56:42  GPL Infrastructure       8.6.6            Service Engine GPL Infrastructure    9f112eb1-6f58-4dd4-8faa-8530467af3b9
 2014-03-19 12:56:42  Voice Mail               8.6.6            Voicemail application                8e7823e2-0e92-4470-8860-653246345f9d
 2014-03-19 12:56:42  CUE Voicemail UK English 8.6.6            British English language pack        fa803d25-9c89-4171-a14c-ec12d6ed6b8c
 2014-03-19 12:56:42  Bootloader (Secondary)   2.1.36           Service Engine Bootloader            9d7b26fb-21b2-416e-8b65-425c2f8da5d8
 2014-03-19 12:56:42  Installer                8.6.6            Installer                            a0fb9f0a-fa5c-4b21-a64c-0cb9d6379573
 2014-03-19 12:56:42  Core                     8.6.6            Service Engine OS Core               430f25f9-0fed-48a4-b362-823937138501
 2014-03-19 12:56:42  Auto Attendant           8.6.6            Service Engine Telephony Infrastructure e3db91b0-f47d-460c-ad22-65001a5d45a9
 2014-03-19 13:01:48  ***SOFTWARE CLEANED***
 Timestamp            Subsystem                Version          Description                          UID
 2014-03-19 13:06:40  ***SOFTWARE CLEANED***
 Timestamp            Subsystem                Version          Description                          UID
 2014-03-19 23:17:44  ***SOFTWARE CLEANED***
 Timestamp            Subsystem                Version          Description                          UID
 2014-03-19 23:41:53  ***SOFTWARE CLEANED***
 Timestamp            Subsystem                Version          Description                          UID
 2014-04-20 17:47:59  ***SOFTWARE CLEANED***
 Timestamp            Subsystem                Version          Description                          UID
  Refer to install.log for more details

Can you confirm the GUI files are there, or are they missing; in which case I need to (re-)install CUE?

Thanks in advance for any assistance you can provide.  It is greatly appreciated.

1 Accepted Solution

Accepted Solutions
7 Replies 7

Did you put an IP on the ISM on the 2911 config?  Can you ping that IP?  It should ship with a fully functional 8.6.6, but you have to IP it.


Can you post the 2911 config or the output for:

show run interface ism0/0

show run interface ism0/1


edit: also from the 2911 cli

service-module iSM 0/0 status

Hi Kevin.  Yes, I gave the ISM an IP;  The Voice Vlan is planned to be 150.  Yes, I can ping the IP from the router (  Here are the 'show run interface' commands I have.

maccrouter1#sh run in ism0/0
Building configuration...

Current configuration : 228 bytes
interface ISM0/0
 description Unity-Express-Module
 ip unnumbered GigabitEthernet0/1.150
 service-module ip address
 !Application: CUE Running on ISM
 service-module ip default-gateway

ISM0/1 is configured as:

interface ISM0/1
 description Internal switch interface connected to Internal Service Module
 no ip address

The ISM status:

maccrouter1#service-module ism 0/0 status

Service Module is Cisco ISM0/0
Service Module supports session via TTY line 67
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 8.6.6
CUE Running on ISM

Module resource information:
  CPU Frequency: 1064 MHz
  Memory Size: 501 MB
  Disk 0 Size: 4110 MB

No install/uninstall in progress

No localstore


If this is correct, and as you state CUE 8.6.6 should be fully functional, then it seems like the issue is related to routing or access-lists.

The bottom line is I can not get the Web interface to display on my laptop from either a switch port for Vlan 4 (management) or Vlan 150 (voice).  I can get to the IP from either, but I can't ping or get a Web browser to connect to (ISM module).


Your help is appreciated.

Regards, Jim.

Add a route on the router to the cue Ip route ism0/0

Hi Kevin.  I do have that in place.

maccrouter1#sh ip route
Codes: L - local, C - connected, S - static, R - RIP, M - mobile, B - BGP
       D - EIGRP, EX - EIGRP external, O - OSPF, IA - OSPF inter area
       N1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2
       E1 - OSPF external type 1, E2 - OSPF external type 2
       i - IS-IS, su - IS-IS summary, L1 - IS-IS level-1, L2 - IS-IS level-2
       ia - IS-IS inter area, * - candidate default, U - per-user static route
       o - ODR, P - periodic downloaded static route, H - NHRP, l - LISP
       + - replicated route, % - next hop override

Gateway of last resort is to network

S* [1/0] via, GigabitEthernet0/0 is variably subnetted, 11 subnets, 3 masks
C is directly connected, GigabitEthernet0/1.4
L is directly connected, GigabitEthernet0/1.4
C is directly connected, GigabitEthernet0/1.100
L is directly connected, GigabitEthernet0/1.100
C is directly connected, GigabitEthernet0/1.150
L is directly connected, GigabitEthernet0/1.150
S is directly connected, ISM0/0
C is directly connected, GigabitEthernet0/1.200
L is directly connected, GigabitEthernet0/1.200
C is directly connected, Loopback0
L is directly connected, Loopback0 is variably subnetted, 2 subnets, 2 masks
C is directly connected, GigabitEthernet0/1.16
L is directly connected, GigabitEthernet0/1.16 is variably subnetted, 2 subnets, 2 masks
C is directly connected, GigabitEthernet0/0
L is directly connected, GigabitEthernet0/0


Could the router side interface be the problem?  Here is how it is configured:

interface GigabitEthernet0/1.150
 description $FW_INSIDE$
 encapsulation dot1Q 150
 ip address
 ip nat inside
 ip virtual-reassembly in
 zone-member security in-zone

I should be working on the router in the morning, so unless something obvious is indicated in the above config listing, I'll post a new 'show run' as soon as I can.

Thanks, Jim.



Hi Kevin.  Thank you for your help and patience.  You know what they say about another pair of eyes, or having someone else to talk to.

I have been able to successfully reach CUE on the 150 Vlan ( after removing the 'shutdown' (no shut) and plugging the laptop into a switch port configured for the 150 Vlan.  I was then able to do an admin login, configure for CME and run the init wizard.

Now, I will move on to 8945 phone firmware files, along with CME/CUE configuration of phones/extensions, etc.

Have a Great day!  smiley

You're welcome and I know the feeling well.  Good luck with your rollout!

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