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911 Issue

scooter817
Level 2
Level 2

‎09-01-2016 11:13 AM - edited ‎03-19-2019 11:32 AM

Hi Everyone

We recently switched from PRI to SIP and now when someone calls 911 the operator doesn't see any address or phone number. But when I switch the route pattern's GW/RL back to the PRI it works, what on the SIP trunk would cause this to happen.

Eric

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Manish Gogna
Cisco Employee
Cisco Employee

‎09-02-2016 04:41 AM

Hi Eric,

Can you get "debug ccsip messages" for a test call through that SIP trunk from the gateway on which the call terminates. Also, share the running config from that gateway/CUBE. If the caller id is passed correctly from cucm in the debugs then there could be a config issue on the gateway , else cucm config might be faulty.

Manish

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Chris Deren
Hall of Fame
Hall of Fame

‎09-02-2016 05:08 AM

Does your SIP provider support Enhanced 911? Does the call route to expected local PSAP?

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