Agents Not Displayed on Cisco Supervisor Desktop

[Waseem Akram]

Hi,

I have agents logged into CAD and are in ready state, but these agents are not visible when the supervisor logs into CSD.

I'm on UCCX 10.x, CAD system, CSD system and UCCX server are on LAN, so guess no firewall issue.

Any inputs will be highly appreciated.

Regards,

Waseem Akram

[Deepak Rawat]

I hope that you have assigned these resources and their respective CSQs under the supervisor control on CCX Administration. I will still recommend that check FW or port blockage again

Regards

Deepak

[wasak19861]

This turned out to be a port blockage issue on firewall.

UCCX was unable to communicate to Supervisor and Agent on 59020,59021.

Thanks... 

Regards,

Waseem Akram

[Deepak Rawat · Accepted solution]

Glad that the issue got resolved Waseem. Please remember to mark the thread as Answered if there are no further questions on the topic.

Regards

Deepak