Analog phone dial out issue unable to make calls between analog phones

Muhammadnawaz · ‎10-06-2022

Hi Everyone,

can someone please help how to fix this issue, as am not able to make calls from NEC analog phone to NEC analog phone, however from Cisco phone I can receive the ring but from NEC to Cisco is not working, only a busy ring or something not clear occurs.

I am sharing the configurations below for VG320, and vides attached for reference output. please support to fix this issue.

Current configuration : 5694 bytes
1 : !
2 : ! Last configuration change at 13:14:25 UTC Tue Oct 4 2022
3 : !
4 : version 15.9
5 : no service pad
6 : service timestamps debug datetime msec
7 : service timestamps log datetime msec
8 : no service password-encryption
9 : !
10 : hostname VG320-02
11 : !
12 : boot-start-marker
13 : boot-end-marker
14 : !
15 : !
16 : enable password cisco
17 : !
18 : no aaa new-model
19 : !
20 : !
21 : !
22 : !
23 : !
24 : !
25 : !
26 : !
27 : !
28 : !
29 : !
30 : no ip domain lookup
31 : ip cef
32 : no ipv6 cef
33 : multilink bundle-name authenticated
34 : !
35 : !
36 : !
37 : !
38 : !
39 : !
40 : voice-card 0
41 : !
42 : !
43 : !
44 : voice service voip
45 : allow-connections h323 to h323
46 : fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
47 : !
48 : !
49 : !
50 : !
51 : !
52 : !
53 : license udi pid VG320 sn FGL2545LEDB
54 : license boot module vg3x0 technology-package uck9
55 : hw-module pvdm 0/0
56 : !
57 : !
58 : !
59 : !
60 : !
61 : !
62 : !
63 : interface GigabitEthernet0/0
64 : ip address 10.174.xxx.xxx 255.255.255.0
65 : duplex auto
66 : speed auto
67 : !
68 : interface GigabitEthernet0/1
69 : no ip address
70 : shutdown
71 : duplex auto
72 : speed auto
73 : !
74 : ip forward-protocol nd
75 : !
76 : !
77 : no ip http server
78 : no ip http secure-server
79 : ip route 0.0.0.0 0.0.0.0 10.174.xx.xx
80 : !
81 : !
82 : !
83 : !
84 : control-plane
85 : !
86 : !
87 : voice-port 0/0/0
88 : !
89 : voice-port 0/0/1
90 : !
91 : voice-port 0/0/2
92 : !
93 : voice-port 0/0/3
94 : !
95 : voice-port 0/0/4
96 : !
97 : voice-port 0/0/5
98 : !
99 : voice-port 0/0/6
100 : !
101 : voice-port 0/0/7
102 : !
103 : voice-port 0/0/8
104 : !
105 : voice-port 0/0/9
106 : !
107 : voice-port 0/0/10
108 : !
109 : voice-port 0/0/11
110 : !
111 : voice-port 0/0/12
112 : !
113 : voice-port 0/0/13
114 : !
115 : voice-port 0/0/14
116 : !
117 : voice-port 0/0/15
118 : !
119 : voice-port 0/0/16
120 : !
121 : voice-port 0/0/17
122 : !
123 : voice-port 0/0/18
124 : !
125 : voice-port 0/0/19
126 : !
127 : voice-port 0/0/20
128 : !
129 : voice-port 0/0/21
130 : !
131 : voice-port 0/0/22
132 : !
133 : voice-port 0/0/23
134 : !
135 : voice-port 0/1/0
136 : !
137 : voice-port 0/1/1
138 : !
139 : voice-port 0/1/2
140 : !
141 : voice-port 0/1/3
142 : !
143 : voice-port 0/1/4
144 : !
145 : voice-port 0/1/5
146 : !
147 : voice-port 0/1/6
148 : !
149 : voice-port 0/1/7
150 : !
151 : voice-port 0/1/8
152 : !
153 : voice-port 0/1/9
154 : !
155 : voice-port 0/1/10
156 : !
157 : voice-port 0/1/11
158 : !
159 : voice-port 0/1/12
160 : !
161 : voice-port 0/1/13
162 : !
163 : voice-port 0/1/14
164 : !
165 : voice-port 0/1/15
166 : !
167 : voice-port 0/1/16
168 : !
169 : voice-port 0/1/17
170 : !
171 : voice-port 0/1/18
172 : !
173 : voice-port 0/1/19
174 : !
175 : voice-port 0/1/20
176 : !
177 : voice-port 0/1/21
178 : !
179 : voice-port 0/1/22
180 : !
181 : voice-port 0/1/23
182 : !
183 : mgcp
184 : mgcp call-agent 10.174.xx.xx 2427 service-type mgcp version 0.1
185 : mgcp rtp unreachable timeout 1000 action notify
186 : mgcp modem passthrough voip mode nse
187 : mgcp package-capability rtp-package
188 : mgcp package-capability sst-package
189 : mgcp package-capability pre-package
190 : no mgcp package-capability res-package
191 : no mgcp timer receive-rtcp
192 : mgcp sdp simple
193 : mgcp fax t38 inhibit
194 : mgcp behavior rsip-range tgcp-only
195 : mgcp behavior comedia-role none
196 : mgcp behavior comedia-check-media-src disable
197 : mgcp behavior comedia-sdp-force disable
198 : !
199 : mgcp profile default
200 : !
201 : !
202 : ccm-manager music-on-hold
203 : !
204 : ccm-manager redundant-host 10.174.xx.xx
205 : ccm-manager mgcp
206 : no ccm-manager fax protocol cisco
207 : ccm-manager config server 10.174.xx.xx 10.174.xx.xx
208 : ccm-manager config
209 : !
210 : dial-peer voice 999000 pots
211 : service mgcpapp
212 : port 0/0/0
213 : !
214 : dial-peer voice 999001 pots
215 : service mgcpapp
216 : port 0/0/1
217 : !
218 : dial-peer voice 999002 pots
219 : service mgcpapp
220 : port 0/0/2
221 : !
222 : dial-peer voice 999003 pots
223 : service mgcpapp
224 : port 0/0/3
225 : !
226 : dial-peer voice 999004 pots
227 : service mgcpapp
228 : port 0/0/4
229 : !
230 : dial-peer voice 999005 pots
231 : service mgcpapp
232 : port 0/0/5
233 : !
234 : dial-peer voice 999006 pots
235 : service mgcpapp
236 : port 0/0/6
237 : !
238 : dial-peer voice 999007 pots
239 : service mgcpapp
240 : port 0/0/7
241 : !
242 : dial-peer voice 999008 pots
243 : service mgcpapp
244 : port 0/0/8
245 : !
246 : dial-peer voice 999009 pots
247 : service mgcpapp
248 : port 0/0/9
249 : !
250 : dial-peer voice 9990010 pots
251 : service mgcpapp
252 : port 0/0/10
253 : !
254 : dial-peer voice 9990011 pots
255 : service mgcpapp
256 : port 0/0/11
257 : !
258 : dial-peer voice 9990012 pots
259 : service mgcpapp
260 : port 0/0/12
261 : !
262 : dial-peer voice 9990013 pots
263 : service mgcpapp
264 : port 0/0/13
265 : !
266 : dial-peer voice 9990014 pots
267 : service mgcpapp
268 : port 0/0/14
269 : !
270 : dial-peer voice 9990015 pots
271 : service mgcpapp
272 : port 0/0/15
273 : !
274 : dial-peer voice 9990016 pots
275 : service mgcpapp
276 : port 0/0/16
277 : !
278 : dial-peer voice 9990017 pots
279 : service mgcpapp
280 : port 0/0/17
281 : !
282 : dial-peer voice 9990018 pots
283 : service mgcpapp
284 : port 0/0/18
285 : !
286 : dial-peer voice 9990019 pots
287 : service mgcpapp
288 : port 0/0/19
289 : !
290 : dial-peer voice 9990020 pots
291 : service mgcpapp
292 : port 0/0/20
293 : !
294 : dial-peer voice 999018 pots
295 : service mgcpapp
296 : port 0/1/8
297 : !
298 : dial-peer voice 999019 pots
299 : service mgcpapp
300 : port 0/1/9
301 : !
302 : dial-peer voice 9990110 pots
303 : service mgcpapp
304 : port 0/1/10
305 : !
306 : dial-peer voice 9990111 pots
307 : service mgcpapp
308 : port 0/1/11
309 : !
310 : dial-peer voice 9990112 pots
311 : service mgcpapp
312 : port 0/1/12
313 : !
314 : dial-peer voice 9990113 pots
315 : service mgcpapp
316 : port 0/1/13
317 : !
318 : dial-peer voice 9990114 pots
319 : service mgcpapp
320 : port 0/1/14
321 : !
322 : dial-peer voice 9990115 pots
323 : service mgcpapp
324 : port 0/1/15
325 : !
326 : dial-peer voice 9990116 pots
327 : service mgcpapp
328 : port 0/1/16
329 : !
330 : dial-peer voice 9990117 pots
331 : service mgcpapp
332 : port 0/1/17
333 : !
334 : dial-peer voice 9990118 pots
335 : service mgcpapp
336 : port 0/1/18
337 : !
338 : dial-peer voice 9990119 pots
339 : service mgcpapp
340 : port 0/1/19
341 : !
342 : dial-peer voice 9990120 pots
343 : service mgcpapp
344 : port 0/1/20
345 : !
346 : dial-peer voice 9990121 pots
347 : service mgcpapp
348 : port 0/1/21
349 : !
350 : dial-peer voice 9990122 pots
351 : service mgcpapp
352 : port 0/1/22
353 : !
354 : dial-peer voice 9990123 pots
355 : service mgcpapp
356 : port 0/1/23
357 : !
358 : dial-peer voice 9990021 pots
359 : service mgcpapp
360 : port 0/0/21
361 : !
362 : dial-peer voice 9990022 pots
363 : service mgcpapp
364 : port 0/0/22
365 : !
366 : dial-peer voice 9990023 pots
367 : service mgcpapp
368 : port 0/0/23
369 : !
370 : dial-peer voice 999010 pots
371 : service mgcpapp
372 : port 0/1/0
373 : !
374 : dial-peer voice 999011 pots
375 : service mgcpapp
376 : port 0/1/1
377 : !
378 : dial-peer voice 999012 pots
379 : service mgcpapp
380 : port 0/1/2
381 : !
382 : dial-peer voice 999013 pots
383 : service mgcpapp
384 : port 0/1/3
385 : !
386 : dial-peer voice 999017 pots
387 : service mgcpapp
388 : port 0/1/7
389 : !
390 : dial-peer voice 999014 pots
391 : service mgcpapp
392 : port 0/1/4
393 : !
394 : dial-peer voice 999015 pots
395 : service mgcpapp
396 : port 0/1/5
397 : !
398 : dial-peer voice 999016 pots
399 : service mgcpapp
400 : port 0/1/6
401 : !

Elliot Dierksen · ‎10-06-2022

Are the MGCP ports registered with CUCM? How are they defined there?

Muhammadnawaz · ‎10-09-2022

Hi Eliot, yes ports are registered with CUCM. how still am not able to make the call between Analog/IP phones.

thanks for your comments.

Roger Kallberg · ‎10-11-2022

If the ports are registered in CM it would likely be an issue with calling search space. Can the CSS that the analog ports use see the partition where you have the directory numbers?

Elliot Dierksen · ‎10-11-2022

Please post a screen shot of what the port configuration looks like in CUCM.

Muhammadnawaz · ‎10-12-2022

Hi Elliot,

thanks for the comment, here is the ports status, all are registered with CUCM.

Roger Kallberg · ‎10-12-2022

Can you open one of the devices up by clicking the name and share the configuration of the device and the directory number (line)?

Roger Kallberg · ‎10-11-2022

As your using MGCP you do not need this line in your configuration, “allow-connections h323 to h323”. That is for a SBC (Cube) configuration.

Muhammadnawaz · ‎10-12-2022

Hi Roger,

thanks for the comment, yes I saw later and remove this, I was trying to fix this issue while watching the videos on the internet. however still issue not resolve even tried to reconfigured all ports on CUCM.

thanks!

Elliot Dierksen · ‎10-12-2022

I'd like to see the detail of the port config in CUCM. Also, would you please provide some more detail on the problem? Do the analog ports ring when you attempt to call them, or do you get an error message/fast busy from CUCM?

Muhammadnawaz · ‎10-12-2022

Hi Elliot,

I can see the ports on VG by Off Hook/On Hook, and on CUCM am not sure how to check this I mean what exactly need to see, am very new to CUCM so this is the reason am reading tutorials and watching videos to fix this issue.

Dmytro Benda · ‎10-12-2022

Hi @Muhammadnawaz

As Elliot and Roger already mentioned, when you have problems with dialing from endpoint to endpoint the first thing to check is CSS\Partition configuration. In order to be able to call to any Cisco IP Phone, your VG port must have an appropriate CSS (Calling Search Space).

Can you please click on the link with your VG port in CUCM Admin and show its configuration? Then we will see if your VG has any CSS configured and can comment further on. Here is were you can see it:

My Cisco Unified Communications Blog

Muhammadnawaz · ‎10-18-2022

Hi Dmytro,

thanks for your interest and comment, problem is solved now, there was a duplicate IP address configured on VMs hosting CUCMs Primary and Secondary. when we delete the extra VM from the server issue was resolved. as this was a remote support to client that's why it took time to understand this issue.

thank you everyone for the support and comments they made here.