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Announcement before the Phone ringing - CUCM 12.5

Abdull_Cisco
Beginner
Beginner

Dears,

 

I need your support to find out if there is a way where I can paly an announcement before the phone ringing in CUCM 12.5 saying that " call is recorded for quality purposes"

 

I have found one way using unity which I need to make two extensions in the same phone where the first one is permanently forwarded to unity and the second is receiving forwarded calls from unity after greeting is played..

 

Is there a way not using unity or using it without the need of two extortion on the same phone. 

 

Thanks 

14 Replies 14

Roger Kallberg
VIP Expert VIP Expert
VIP Expert

Usually this kind of announcement for recordings would be handled by the system that does the recording.



Response Signature


Yes it should be done from the recording system but unfortunately the recording system I use does not provide this service. I am trying to find a way I can do it from the CUCM