there are some operator in my call center that they have to tell their ID to every single coustomer
is there any feature in cucm to announcement extension number or username to caller?
No, there isn't.
HTH java if this helps, please rate www.cisco.com/go/pdihelpdesk
could u explain in more details?
what things i should do to accomplish this
CUCM can't do what you want
CUCM cannot have recordings with the names or anything like that, you would need to look into CUC or UCCX
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