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Announcement

01Scary01
Beginner
Beginner

hi

there are some operator in my call center that they have to tell their ID to every single coustomer

is there any feature in cucm to announcement extension number or username to caller?

thnx

3 Replies 3

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

No, there isn't.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

could u explain in more details?

what things i should do to accomplish this

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

CUCM can't do what you want

CUCM cannot have recordings with the names or anything like that, you would need to look into CUC or UCCX

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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