Auto Bounce to Admin

[Joe Della Valle]

We need to set up a bounce of a VP phone to his admin when he is not in the office to receive the call.

Where do we set this up, in CM or Unity?

[Rob Huffman]

Hi Joe,

Hope all is well!

In CUCM find the VP's directory number and set the Call Forward No Answer settings

to the Admin (on the DN config page)

Forward No Answer Internal

The settings in this row of fields specify the forwarding treatment for internal calls to this directory number if the directory number does not answer. The call forward destination and Calling Search Space field get used to redirect the call to the forward destination. Specify the following values:

•Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window.

Note When this check box is checked, the calling search space of the voice mail pilot gets used. Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.

Note When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls. If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail check box for external calls.

•Destination—This setting indicates the directory number to which an internal call is forwarded when the call is not answered. Use any dialable phone number, including an outside destination.

Note When you enter a destination value for internal calls, the system automatically copies this value to the Destination field for external calls. If you want external calls to forward to a different destination, you must enter a different value in the Destination field for external calls.

•Calling Search Space—The Forward No Answer internal Calling Search Space is used to forward the call to the Forward No Answer internal destination. It applies to all devices that are using this directory number.

Note If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system is using partitions and calling search spaces. For example, if you configure the Forward No Answer destination, you should also configure the Forward No Answer Calling Search Space. If you do not configure the Forward No Answer Calling Search Space, and the Forward No Answer destination is in a partition, the forward operation may fail.

Note When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search Space setting for external calls. If you want external calls to forward to a different calling search space, you must choose a different setting in the Calling Search Space drop-down list box for external calls.

Forward No Answer External

the settings in this row of fields specify the forwarding treatment for external calls to this directory number if the directory number does not answer. The call forward destination and Calling Search Space field get used to redirect the call to the forward destination. Specify the following values:

•Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window.

Note When this check box is checked, the calling search space of the voice mail pilot gets used. Cisco Unified Communications Manager ignores the settings in the Destination box and Calling Search Space.

Note When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls. If you do not want external calls to forward to the voice-messaging system, you must uncheck the Voice Mail check box for external calls.

•Destination—This setting indicates the directory number to which an external call is forwarded when the call is not answered. Use any dialable phone number, including an outside destination.

Note When you enter a destination value for internal calls, the system automatically copies this value to the Destination field for external calls. If you want external calls to forward to a different destination, you must enter a different value in the Destination field for external calls.

•Calling Search Space—The Forward No Answer external Calling Search Space is used to forward the call to the Forward No Answer external destination. It applies to all devices that are using this directory number.

Note If the system is using partitions and calling search spaces, Cisco recommends that you configure the forward calling search spaces. When a call is forwarded or redirected to the call forward destination, the configured call forward calling search space gets used to forward the call. If the forward calling search space is None, the forward operation may fail if the system is using partitions and calling search spaces. For example, if you configure the Forward No Answer destination, you should also configure the Forward No Answer Calling Search Space. If you do not configure the Forward No Answer Calling Search Space, and the Forward No Answer destination is in a partition, the forward operation may fail.

Note When you choose a Calling Search Space for internal calls, the system automatically copies this setting to the Calling Search Space setting for external calls. If you want external calls to forward to a different calling search space, you must choose a different setting in the Calling Search Space drop-down list box for external calls.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/b03dn.html#wp1337027

Cheers!

Rob

[Joe Della Valle]

Rob,

What happens when the admin doesn't pick up the call, will it go automatically to VP's voicemail or do we need to set that up somewahere in Unity?

[Saurabh Agnihotri]

Well, there are a couple of ways to implement this, ranging from very simple configurations to ones with really fancy features. But I would prefer to take a simple approach to start with.

1) Call Forward No Answer - Configure CFNA on VP's phone to send the call to the admin phone if the VP does not answer the phone.

2)If there is a static schedule that determines VP's availability, then you can use time of the day routing.

3)If you want to dynamically monitor and answer the calls coming to the VP phone, then you can use IPMA

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsipma.html

I hope it helps you in deciding the kind of config that you may want to go for.

All of these configurations are done on CUCM.

Regards,

Saurabh Agnihotri

[Rob Huffman · Accepted solution]

Hi Joe,

The default on Unity Connection for mailbox routing is

Originally Dialed Number, which in this case would mean that

if the Admin misses the call and is set up to Forward No Answer

to voicemail, the call would end up in the VP's voicemail box

Cheers!

Rob