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B-ACD and CUCM

abiolaadefila
Level 1
Level 1

Hello,

I am trying to use BACD with CUCM.

I can only dial by extension. when i hit the key associated with the hunt, i get the music on hold even though all the phones are connected and available.

1111, 2222, 3333, 4444 are hunt pilots on the CUCM

Below is my config

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

no supplementary-service h225-notify cid-update

h323

no h225 timeout keepalive

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application

service queue flash:app-b-acd-2.1.2.3.tcl

param queue-len 10

param aa-hunt3 3333

param aa-hunt4 4444

param aa-hunt1 1111

param aa-hunt5 1008

param number-of-hunt-grps 5

param aa-hunt2 2222

param queue-manager-debugs 1

service aa flash:app-b-acd-aa-2.1.2.3.tcl

paramspace english index 1

param number-of-hunt-grps 5

param menu-timeout 6

param dial-by-extension-option 6

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param max-extension-length 4

param aa-pilot 4xxxxxx

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param voice-mail 5000

param max-time-call-retry 600

param service-name queue

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dial-peer voice 100 pots

service aa

incoming called-number 4xxxxxx

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dial-peer voice 200 voip

destination-pattern [1-4]...

session target ipv4:y.y.y.y----ip address of the cucm

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

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telephony-service

no auto-reg-ephone

   max-ephones 30

   max-dn 30 no-reg both

ip source-address z.z.z.z ( ip address of the voice gateway) port 2000

max-conferences 4 gain -6

call-forward pattern ....

moh flash:en_bacd_music_on_hold.au

transfer-system full-consult

transfer-pattern ....

create cnf-files version-stamp 7960 Jul 15 2013 09:13:37

thanks to help!

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

BACD is meant to be used with CME and phones registered to that same ISR, not with CUCM.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate