Unified Communications Infrastructure

Hey Guys,I have a client who recently upgraded their Exchange environment from 2003 to 2010, and Connection cannot detect the mailbox moves, and they are stuck manually creating new unified messaging accounts that access the new mailbox location.They...

Hello,We recently had an issue with a MCS-7828-I4 and "read only" issue (CSCti52867 - "IBM 7816-I4 and 782x-I4 READONLY file system")So, we need to regain support access from Cisco in order to download software needed to upgrade HDD Firmware.My quest...

Hi,I am using MeetingPlace 7, let me know how to download web conference recording.

Agent in a Gensys contact center were logged out, so Genesys provided me with a log trace as attached. I was not able to see anything from the Call manager traces as they have not been enabled.On the Genesys trace there is an event message "EventDNOu...

Please let know from CUCM 9.0 or later, CUCM will support HP vmware enviroment also or we need to use only Cisco - UCS server ?

How do I enable the UK price list in CCW? When I look in preferences it's not there to select. TAC are requesting a SO?! No idea whyCan anyone help?Sent from Cisco Technical Support iPhone App

Hi,We newly configured CUCM 8.6 server 2 Nos. Such as First node Publisher and subsequent node is subscriber, Both servers are reachable unable to synchronize. When i try to create CM group can see one server. Also now its running on Demo version, Th...

   Hi,   Would like to know the following,   1) Have an agent when call local calls and mobile numbers from a Cisco ip phone, able to get through but if uses the AMC technology software unable to get through the numbers   2) Have another agent when c...

I looked through the support community and saw inquiries for detailed reports, but nothing simple like a phone list. We have a manually updated copy of our phone list on our intranet, but a large amount of our staff moves around frequently. It would ...

System Call Handler Greeting throws an error when trying to overwrite the standard greeting.  “Could not load audio recording from the file.  The file is either not an audio file, an unsupported audio format or corrupted.”I can play this .wav file fi...