Unified Communications Infrastructure

Hello. If I have a scenario where I try to transfer to a call handler in unity connection and the call handler fails (ex. Not reachable, busy, etc) is there rules to route this to other destinations? For example transfer to another call handler or ex...

Hey Guys .. I'm having a funny issue at one of my sites. We had a cct hit from out telco and instead of going into SRST the phones apparently reset themselves. I have no idea why and was wondering if someone has seen this happen.My SRST config is as ...

It's been requested to display a reminder that "... dialing 9-1-1 may not provide exact location and there's no guarantee performance..." to our Cisco softphone (Cisco IP Communicator) users.Is there a method to display this message when the user lau...

HI, Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop workingand i need to go and set a new password for them to login to hear their messages. i have set unity for ...

Before Call Manager, Unity Connection, & Presence are installed on a new C200 Linux servers, is there a recommended Cisco Anti-Virus scanning software that could be applied?  Would periodic security patches also apply?Thank you for any pointers and g...

i have configure the meesage retention period to 7 days, still i am not geeting recall option in main menu also how to give the recall access to users?regards

     We have a group of agents that not only answer queue calls but have another line that they also need to answer calls on. Business needs require this functionality. Their complaint is that while they're on a non-queue call and a queue call comes ...

Hello,Customer has a CUCM 6.1.5 cluster which is getting upgraded to 7.1.5. currently the CUCM CDR is sent to a external system (performix) which generates required reports. I would like to know if there is any difference in the CDR output format of ...

I am in the process of upgrading our phone system. We have a receptionist who does not use the current call manager software. She is near retirement and prefers to use the telephone instead of the software. With that said is it possibe to install the...

Hello All,Has  anyone upgrade the voicemail compact flash card in a UC560 system?  If  so, what is the procedure and what is the maximum size card I can use,  8GB, 16 GB ?  I'm using CCA 3.0 (1).Thanks in advance.KJN

Dear all,Please pardon me if have asked this question in the worng place. I'm new to this forums and not familer with the way around.I wish to build an application using JTAPI connected to UCCX which will provide an CRM integration which will facilit...

DearsI have a new server for CUCM 8.5 and need to migrate the license from the old servers to the new ones , i have opened a case with tac and they asked be to buy software feature, i asked my sales to provide me with this software and now i have rec...

I have set up VIsual Voice Mail with CUCM 8.5 and Unity Connection 8.5When I ask for Visual Voice MAil on my phone, the Application is launched normally and the list of my VoiceMails appears on the Phone Screen.But when trying to listen to the first ...