I have followed the directions in the "setting up the Greetings administrator" document. I've read and re-read.I cannot get the directed routing rule to acess the GA. I set the CTI RP in CUCM with the extension I wanted (2350), a...
I currently have CUCM 7.1.5+ going to 8.5+ in August after I upgrade UCCX 7.0.1SR5 to 8+ in July. I need to isolate the Dispatch phones from the main CUCM cluster. I need them to stand alone and be part of UCCX. I think the UCCX will only look at a s...
Hi AllI have a user who lives in FL and he has a NY number forwarded to his FL number.This worked fine last week but now it's not working at all and the thing about it is he has never had a physical phone. I asked him did he have a phone in the NY o...
Hello,I have a quick question about how to license for a CMBE6k. Let's say I buy a UCL starter bundle, can I add BE6k-UWL type users to it?I know that you can mix UCL and CUWL if they were not in a BE bundle. I'm just wondering if you can do that i...
Hello, When using CUPC 8.5.5 controlling deskphone to dial an external number, if external user is busy it sometimes (under unknown conditions...) generates a non user friendly pop up "Failed to start conversation" involving JTAPI.The user is logged ...
Hi,I have a crappy app that I'd like to have click to call functionality, and the only option within this app is to call an external executable from the command-line and a variable is passed with the phone number.I've got Cisco's Click to Call instal...
We have an application that uses Built-in Bridge (BiB) to setup a SIP call to our recording application. Recently the topology of our network was changed and for some reason the RTP for the call is not being sent. What appears to be happenning is tha...
Hello,I've recently implemented new outbound campaigns which utilize call progress analysis. We are having an issue with too many abandons. Current CPA settings:Min silence period = 750 msAnalysis period = 5000 msMin valid speech 112 msMax analysis ...
Howdy Netpros. I'm a bit green when it comes to meetingplace and I noticed the backups stopped running recently. When I telnet into the gateway and run gwstatus, I see that MPBackup is in a shutdown state. When I try to run a backup I get an error th...
Hello,I have a customer that wants to purchase CME/CUE and they use office 365. Can I have integrated messaging in this scenario, as well as send their voice message as attachement to their inbox, enabling one office inbox for both mail and voice mes...
Hello everybody,I want to configure Single Sign On (SSO) feature for Presence Client (CUPC). As the users get login into pc there Presence Client (CUPC) should login automatically. Is is possible in Cisco Presence 8.6.1I went through the cisco.com & ...
Hi,Is it possible to be able to Display extertna; Caller ID on a Cisco IP Phone i.e. Displaying a Name instead of the number.Maybe this could be done by a lookup that Maps Name to known telephone numbers?Many Thanks,Ash
Hello,I am having CUCM 8.6 installed at one site and earlier customer was able to do conference call from one of the site to another, but now conference call is not working from one location to the other via WAN, cust is able to do the conference via...
