Unified Communications Infrastructure

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This isn't a question...more information published that I would have liked to have had access to that I'm sharing.This weekend we completed an upgrade for a customer who did an upgrade from Unity v4 to Unity Connection v8.5.  Because they wanted to r...

Hi all,This is my first post here and I've been looking through the support community for CUCM & CUCxN upgrade but can't find a definite best approach to do so.Upgrade from CUCM 5.0.4 to CUCM 8.6.2Unity Connection 5.0 to Unity Connection 8.6I'm getti...

Hi , Once user is getting connected to the IVR, then either call is going into mute mode or gets disconnected intermittently.I am unable to understand why this happen any one have any solution for this issue.regardsamit