Unified Communications Infrastructure

Hello,I need to mask calls from a call center agent, I have done it through a new partition and a route pattern. Now it is ok, is showing the masked number.Now the manager asked me to show the agent name and the masked number.How can I do it?

I'm having problems getting any of my Cisco NFR DVD's to boot on ESXI 5 server.Per above, I've tried just placing the DVD in the host computers DVD drive (where I have ESXI 5 installed) but no luck.  I'm getting an error when starting the VM (see bel...

Greetings all,I'm new to Cisco Unified system and in my new position have inherited a system running a 2811 as our voice gateway router, IPCC version 4, Call Manager version 6 and Unity version 5.We run a 24 x 7 call center that receives calls from o...

Hi all, cucm 8.5 and unity cluster 8.5 configured - unity as a cluster. all ports registered fine. But, when i call unity, it answeres correctly with the correct mailbox greeting, I can leave a message but there is no MWI and when I call in to unity ...

Hello,I was trying to implement DNS SRV usage for CUPS. However, I just found out it uses the SRV record in the domain that your workstation is connected to. This causes issues for many of us I think, since we usually use 'companyname.local' as inter...

Hello everyone,I have UC560 installed for one of our client. They would like to use paging feature of UC. I create a paging group on UC and able to page on the respected phones. They would like to page in larger area such as in parking lot, for that ...

Hi Everyone,Just wondering if someone ran through this case over the years...Scenario :2 routers in mgcp with 1 T1 on each.  The DMS switch cascade the calls to the second T1 if the first one fail.In a case you lose network connectivity on the first ...

Hi All,Can someone advise how I can export a message recording from a mailbox using unity 8.5?I've done this before in v7, but unable to identify if its the same in V8.Can anyone give me some guidance?Thanks,Natalia

Hi,I am having MCS7835I2-K9-UCB1 unity server installed and now need to upgrade the RAM of the same. Please confirm the RAM part for the same and what will be the memory size for the same i.e. 2gb or 4gb.Thanks in advance!!!!!!!!