Unified Communications Infrastructure

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Hi All, Need your advice, I have a project to upgrade CUCM 10.5 to 11.XI already have the image from Cisco Product Upgrade ToolFilename : UCSInstall_UCOS_11.5.1.13902-2.sgn.iso But the issue when I try to upgrade it, it said "No valid upgrade options...

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I am attempting to establish a help desk hunt pilot utilizing CUC to play a welcome greeting before transferring the caller to the hunt pilot members. Current setup is CUBE ISR 4431 to CUCM CTI Route Point to CUC System Call Handler to playing the gr...

When configuring a new Unity Voicemail Account I receive this message : The phone number or extension has already been assigned to some other object. I understand that this means that the 10 digit number I am trying to configure as the alternate exte...