Unified Communications Infrastructure

As we migrate from our current version of UCCX Premium 7.0(1)SR05ES06_Build063 to version 8.5.  We will be migrating the data over to new hardware.  We are concerned about reporting.  We currently have a lot of custom reports and we are uncertain how...

     Hi dears,I am using CUE version 8.5.1 and faced the strange behavior. I am using CallRedirect step to reach my internal extensions. So, when the caller gets into IVR he is prompted to enter internal extension number. CallRedirect has PlayPrompt ...

Dear Expert,Can I integrate both Exchange 2007 and Lotus Domino with only one Unity Connection 8.0?Or do I have to seperate the integration : 1 Unity connection 8.0 to Exchange 2007 and 1 Unity connection 8.0 to Lotus Domino?If yes, do the 2 Unity co...

We are in the process of making some new corporate logos for wallpaper on our phones. I would like to have those isolated from the people within the company. I would like to upload samples at something like /Desktops/Admin/640x480x24...png. Can I A) ...

Hi thereI've using CUPS and CUPC v8.5 ( latest versions of both). Every thing works fine - office integration, chat, desk phone integration etc.The only thing I need to work, and it does not, is adhoc group chat. I do not need PERSISTENT chat, so it'...

Hi all. When i go to device->phone-> (select my phone) i see an option for Do Not Disturb with only ringer off option. I have seen the documentation http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsdnd.html#wp1050528but there ...

Hi all, Without breaking the NDA, is there any update that cisco will migrate from v7 to v8 this year in CCIE voice ? Kindly tell me

Hello,  I am parsing CDR files and updating the same in DB,along with CMR files But i noticed that few globalCallID_callId are getting replicated,Due to this i am not able to create arelation between CDR & CMR Table.Please help me on this.thanks/Chan...

I have a question about custom reports with extraction in historical reports program.How do I create custom reports in UCCX script to extraction through of historical reports program?i need to do reports points to extract through historical reports p...

Dear Experts,I have Cisco Unity Connection 8.6  with frensh local installed. We use SMTP notifications, it works fine but the language of email are english instead of frensh. I don't find where to change this. I need your help. Thanks in advance.Niza...

My customer has requested that all users who attempt to sign in to their voicemail box via the TUI enter their ID first and not be prompted for a PIN based on the calling extension. The two conversations that can be used is "Attempt Sign In" or "Sign...

Hello. If I have a scenario where I try to transfer to a call handler in unity connection and the call handler fails (ex. Not reachable, busy, etc) is there rules to route this to other destinations? For example transfer to another call handler or ex...

Hey Guys .. I'm having a funny issue at one of my sites. We had a cct hit from out telco and instead of going into SRST the phones apparently reset themselves. I have no idea why and was wondering if someone has seen this happen.My SRST config is as ...

It's been requested to display a reminder that "... dialing 9-1-1 may not provide exact location and there's no guarantee performance..." to our Cisco softphone (Cisco IP Communicator) users.Is there a method to display this message when the user lau...