Unified Communications Infrastructure

Dear Sir;kindly I need to generate an Upgrade  BOQ for Conatct Center Express from 5.0 to 8.0"Premium"kindly advice with upgrade BOQ for the below Specification CCX server model : Cisco 7800 Series CCX: Version 5.0(1) _build 433CME Version :4.2(0)CME...

Hi all,I'm trying to reduce my contacts results in presence to users with the IPPHONE filed populated. Is there a way to do this in the LDAP search context field. I'm able to do this in CUCM with custom filter. (&(objectCategory=user)(objectClass=use...

Currently running Unity 7.02, I'm trying to configure a CH to transfer callers to an extension not associated with VM. I've configured the Transfer incoming calls to a phone to (Yes, ring this extension) when pushing the number associated with CH the...

Hello,I have been asked to setup our fax machines to using FOIP.I wanted to know someone can help me to understand how I can setup fax services using Cisco callmanager.  I have never done this before and any assistance would be greatly appreciated.  ...

hi all.-we r using CCM 7.0 and MGCP gateway (2811 router)-fxo for connecting to PSTNcan  we limit the duration of an offnet call to PSTN such that after a  specified number of minutes the call should be automatically  disonnected for certain type of ...

HI everyone,I wanted to place order for the unified com. manager 7.1 with media convergence server (MCS7825I4-K9-CMC2).But i later realised that this MCS server (MCS7825I4-K9-CMC2) is end of life but suprisingly i still find it on dynamic configurati...

HiI have installed an AIM-CUE into my 2801 router, but there are some files which am not sure which will work with this AIM-CUE which l have installed into the router 2801. These are files that l have and l need an advise concerning these files becau...

Hello,My efforts to resolve issues with a model 7941G are just compounding.I am using CUCM SYS VER 8.0.2.40006-1 (doubt this is problem area) andModel                        SW Version                DEVICE          -----                             ...

All,I reviewed the document:Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility GuideCisco Unified Contact Center Express and Cisco Unified IP IVRLast Updated: June 22, 2011 I see where it list the hardware mo...

HI,I'm having an issue with my unity connection. I am trying to add a user and I'm getting two error messages. One message says the extension I'm assigning to the user I'm trying to create is already in use and then the other error message simply say...

Following up on the thread below. Is there a way to change the CUE voicemail prompt to "Dial by first name" instead of default "dial by last name". I have reversed the name fields in CUE so user can enter the first name to be resolved correctly, but ...