Was curious - is anyone NOT experiencing issues with CUPC in one way shape or form? We implemented back in Sept. 2009 and through CUPC 7 and now 8 we've had tons of issues. The latest we have users report that CUPC randomly closes or causes performan...
We are currently logging call data using the Cisco Historical Reporting Tool version 5.0 (2.31). We are trying to find out how does the application calculate the Abadoned Rater(per hour). The fields in the report are Call Presented, Calls Handled, Ca...
I have a CME 8.0/CUE 8.5 system. The MOH works properly when you place a call on hold, but there is no MOH when the scripts either transfers to a voicemail box or performs an external transfer. Is there a way to correct that?
I've got a CUPS 8.6 install (upgraded from 8.0.x to 8.5.x to 8.6.1 currently) in a virtualized ESXi 4.1 environment.I'd like to get VMtools installed to ensure that I'm running it at the best performance possible, but it won't seem to install properl...
Dear,Iam facing wiered problem while importing users to Unity 8.0 from Exchange 2010 after upgrading from Version 5.0. Following is the detailed explanation,Initially I had Unity 5.0 installed integrated with Exchange. For example, following users we...
Hi,I want to implement access for users.I don't know if i have just to configure FAC (Forced Authorization Codes) for users, and then they can make a call dependind of their access code. Or implemented a prefix for route pattern, eg put # before to m...
Hi,I have made dial plan change in one customer from 3 digits to 2.But there is an IVR with CTI ports with 3 digits and the first digit is overlapping with some 2 digits phones. So when you try to dial for example number 61 the CUCM is waiting for th...
All,I’m new to Presence and have installed it in our lab for the first time. I think my CUCM integration is working, I can see my users on the admin page and they can logon to the ‘Cisco Unified Presence User Options’ with their CUCM end user credent...
Hil have just bought an AIM-CUE for my cisco router 2801, which l have installed into the router but the service-engine is not showing up. l want to use the lab for hands on.Router#sh verCisco IOS Software, 2801 Software (C2801-ADVIPSERVICESK9-M), Ve...
I deploy MeetingPlace Web Conferencing with SMA.1. What are policy firewall port should be permit between meetingplace web external and internal (web external on DMZ zone and web internal on internal zone)?2. Synchronized Globally Unique Identifiers ...
I was wondering is the best practice to have one route pattern per ERL.. I was taking over a account and they have over 200 erl's but only 20 route patterns so I am wondering why someone would do this.. One reason I could think of is so that all 911 ...
HiI am running CUCM8.0 as a pilot system in the hope of replacing Mitel in 3000+ handsets phone system. Paging over the IP Phone speaker is one of many requirements. CUCME can do this, is there a way to acheive paging over speaker phone of the IP han...
Hi there,My customer is migrating from Unity 7.x to Connection 8.5.1. Their Exchange environment is mid migration from 2003 to 2010. Unfortunately, we have to migrate Unity before that project will complete. I've been reviewing the documentation but ...
